Roy Daniels II
Ty Ty,TX
Summary
Experienced professional with strong leadership and relationship-building skills. Proven problem solver with broad industry experience. Motivated Sales Professional. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Insurance Agent
FFL-The Daniels Group LLC
10.2021 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Cross-sold insurance products to existing clients to reach sales targets
Insurance Agent
Kemper Life Insurance Agency
03.2019 - 02.2022
- Numerous Time agent of month
- Presidents Club
- Olympic Club
- Prospect, collect, and sale final expense and renters' insurance
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Prepared and reviewed insurance applications to verify compliance with regulations
- Responded to customer calls swiftly to resolve issues and answer questions
Account Examiner
Texas Workforce Commission
06.2018 - 07.2019
- Audit Unemployment Accounts for state of Texas
- Arbitrate Labor Law Disputes
- Establish Unemployment Tax Accounts
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Employee Relations Manager
Black King LLC
02.2013 - 04.2018
- Train, Hire and place employees throughout company, by identifying the right skillsets
- Perform Store Audits and all Payroll HR Duties
- Managed conflict resolutions to encourage professional and positive relationships and peace and order
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and [Type] policies
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
Branch Manager
Texas Car Title, Payday Loan Services, Inc
02.2008 - 05.2013
- Assist Customer in acquiring Payday Loan Services and Title Loans
- Educate Customer on Budgeting Habits to pay off Loan Services
- Market Business Throughout the area.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Education
Associate of Applied Science - Accounting
03.2013
- Dean's List [2011-2013]
- Honor Roll 2011-2013
- 3.53 GPA
Class A CDL - Commercial Trucking
03.2010
Skills
- Texas Life and Health License
- Texas Property and Casualty License
- Form Completion and Submission
- New Client Acquisition
- Insurance Eligibility
- Final Expense Insurance
- Property and Casualty Insurance Sales
- Agent Support
- Client Account Management
- Territory Expansion
- Life Insurance
Timeline
Insurance Agent - FFL-The Daniels Group LLC
10.2021 - Current
Insurance Agent - Kemper Life Insurance Agency
03.2019 - 02.2022
Account Examiner - Texas Workforce Commission
06.2018 - 07.2019
Employee Relations Manager - Black King LLC
02.2013 - 04.2018
Branch Manager - Texas Car Title, Payday Loan Services, Inc
02.2008 - 05.2013
Colorado Technical University - Associate of Applied Science, Accounting
Career Trucking School - Class A CDL, Commercial Trucking
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