Roy Edwards
Johnson City,TN
Summary
Driven and meticulous, I excelled as a Shop Supervisor at Direct Auto Reconditioning, enhancing customer satisfaction and team efficiency. My blend of analytical problem-solving and effective communication, alongside a knack for meticulous attention to detail, propelled significant improvements in operations. Skilled in both technical diagnostics and team collaboration, I consistently deliver results beyond expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shop Supervisor
Direct Auto Reconditioning
Piney Flats, TN
07.2021 - Current
- Executed preparation and installation procedures for window films efficiently.
- Managed customer interactions via phone and in-person to drive product sales and ensure customer satisfaction.
- Oversaw inventory management and ensured optimal stock levels.
- Supervised and trained employees to ensure optimal shop operations.
- Collaborated with team members to complete tasks efficiently.
Technician
Chantz Scott Kia
Kingsport, TN
09.2020 - 06.2021
- Diagnosed and repaired malfunctioning vehicles, ensuring optimal performance.
- Communicated diagnostic findings to service advisors and customers, explaining issues and resolution methods.
- Executed tasks by following instructions and applying critical thinking when necessary.
- Managed time effectively to complete tasks efficiently.
Education
Associate of Applied Science - Automotive Technology
Northeast State Community College
Blountville, TN05-2013
Skills
- Analytical Problem Solving
- Effective Team Collaboration
- Effective Communication
- Deadline-Driven Planning
- Meticulous Attention To Detail
- Typing Efficiency
- Mathematical Competence
Affiliations
- Woodworking
- Home renovation
- Interior Design
Certification
- ASE in Brake Systems
- ASE in Suspension and Steering
Timeline
Shop Supervisor
Direct Auto Reconditioning
07.2021 - Current
Technician
Chantz Scott Kia
09.2020 - 06.2021
- ASE in Brake Systems
- ASE in Suspension and Steering
Associate of Applied Science - Automotive Technology
Northeast State Community College
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