Job Search Status
Open to workDesired start date: Immediately
Open To Work
Roy Gregory
Brooklyn,NY
Work Preference
Summary
Dynamic Front Desk Security Officer with MG Security Services, recognized for enhancing security protocols and fostering client relationships. Proven ability in critical decision-making and effective communication, ensuring a safe environment. Demonstrated attention to detail and problem resolution skills, contributing to a 30% improvement in visitor screening efficiency.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2005
2005
years of professional experience
Work History
Front Desk Security Officer
MG Security Services
- Monitored access points to ensure safety and security for staff and visitors.
- Conducted regular patrols of premises to deter unauthorized activity and maintain order.
- Responded promptly to incidents, providing first aid and facilitating emergency response as needed.
- Maintained accurate logs of daily activities, incidents, and visitor entries for compliance purposes.
- Assisted in training new personnel on emergency procedures and security protocols.
- Collaborated with law enforcement during investigations, providing necessary documentation and support.
- Implemented improvements in visitor screening processes to enhance overall security efficiency.
- Developed strong relationships with clients through effective communication and professional demeanor.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Exhibited strong decision-making skills during critical incidents, effectively coordinating responses among team members to resolve issues quickly.
- Enhanced building security by conducting thorough visitor screening and issuing proper identification badges.
- Facilitated smooth evacuation drills for staff members, reinforcing proper procedures in case of an actual emergency.
- Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
- Conducted regular maintenance checks on all security equipment to ensure optimal functionality at all times.
- Supported law enforcement officers during investigations, providing detailed information about incidents that occurred onsite.
- Collaborated with management on developing new security protocols, resulting in improved overall site safety measures.
- Demonstrated vigilance in maintaining confidentiality with sensitive information, adhering to company policies regarding privacy protection.
- Streamlined front desk operations with efficient guest registration and accurate record-keeping procedures.
- Reduced unauthorized access to restricted areas by diligently monitoring surveillance cameras and promptly responding to alarms.
- Safeguarded valuable assets within the facility through diligent monitoring of access points and enforcing entry restrictions as necessary.
- Maintained a strong working relationship with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Assisted in the training of new security personnel, providing valuable guidance to help them excel in their roles.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Representative
BLUE EDGE
- Assisted customers by addressing inquiries and resolving issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Collaborated with team members to ensure seamless service delivery.
- Maintained product knowledge to provide accurate information to customers.
Insurance Agent
TIAA Financial Services
New York, NY
07.1990 - 06.2004
- Monitored access points to ensure safety and security for staff and visitors.
- Conducted regular patrols of premises to deter unauthorized activity and maintain order.
- Responded promptly to incidents, providing first aid and facilitating emergency response as needed.
- Maintained accurate logs of daily activities, incidents, and visitor entries for compliance purposes.
- Assisted in training new personnel on emergency procedures and security protocols.
- Collaborated with law enforcement during investigations, providing necessary documentation and support.
- Implemented improvements in visitor screening processes to enhance overall security efficiency.
- Developed strong relationships with clients through effective communication and professional demeanor.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Exhibited strong decision-making skills during critical incidents, effectively coordinating responses among team members to resolve issues quickly.
- Enhanced building security by conducting thorough visitor screening and issuing proper identification badges.
- Facilitated smooth evacuation drills for staff members, reinforcing proper procedures in case of an actual emergency.
- Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
- Conducted regular maintenance checks on all security equipment to ensure optimal functionality at all times.
- Supported law enforcement officers during investigations, providing detailed information about incidents that occurred onsite.
- Collaborated with management on developing new security protocols, resulting in improved overall site safety measures.
- Demonstrated vigilance in maintaining confidentiality with sensitive information, adhering to company policies regarding privacy protection.
- Streamlined front desk operations with efficient guest registration and accurate record-keeping procedures.
- Reduced unauthorized access to restricted areas by diligently monitoring surveillance cameras and promptly responding to alarms.
- Safeguarded valuable assets within the facility through diligent monitoring of access points and enforcing entry restrictions as necessary.
- Maintained a strong working relationship with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Assisted in the training of new security personnel, providing valuable guidance to help them excel in their roles.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06-1978
High School Diploma - Psychology
Fort Lauderdale High School
Fort Lauderdale, FL06-1978
Skills
Friendly, positive attitude
Attention to detail
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Insurance Agent
TIAA Financial Services
07.1990 - 06.2004
Front Desk Security Officer
MG Security Services
Customer Service Representative
BLUE EDGE
High School Diploma -
Fort Lauderdale High School
High School Diploma - Psychology
Fort Lauderdale High School