Roy Hadchity
Zgharta
Summary
Motivated and reliable professional with experience in customer support and electronics troubleshooting, along with volunteer experience as an EMS with the Lebanese Red Cross. Background in Electronics from a technical school, with strong communication, problem-solving, technical, and teamwork skills. Adaptable, hardworking, and eager to learn and take on new challenges.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Call Center Operations Coordinator
CarZone & Services LLC
USA (Remote)
04.2023 - 06.2025
- Managed inbound customer calls.
- Dispatched and guided U.S. field teams.
- Scheduled service appointments.
- Resolved customer inquiries.
- Implemented process improvements to streamline communication between departments and reduce response times.
- Coordinated daily operations to enhance workflow efficiency and support team objectives.
- Assisted 100+ customers weekly with inquiries, service requests, and issue resolution.
Volunteer
Lebanese Red Cross
Zgharta, Lebanon
05.2022 - 04.2023
- Provided emergency medical assistance and first aid during emergency situations.
- Responded to 29 emergency incidents and 10 missions within one month.
- Dispatched and coordinated 100+ additional emergency cases, supporting timely deployment of response teams.
- Coordinated emergency response logistics and resource allocation to ensure efficient and timely operations.
- Facilitated communication between volunteers and leadership, helping streamline workflow during high-demand situations.
- Worked effectively under pressure as part of an emergency response team.
- Completed specialized emergency response training in collaboration with Lebanese Civil Defense.
- Assisted with special events, community programs, and emergency preparedness activities.
Education
B.S. - Artificial intelligence
Arab Open University
Tripoli07-2027
Technical School Diploma - Electronics
Institut Saint Jean
Karm Saddeh07-2022
Mobile Phone Repair Certificate - Mobile Phone Repair & Maintenance
Mira Training Center
Khaldah08-2020
Lebanese Brevet Certificate - Intermediate Education Certificate
Ecole Des Religieuse De Nazareth
Kfarzeina01.2019
Certificate - Robotics
FIRST Tech Challenge
Beirut, Lebanon05-2018
Skills
- Customer Service
- Communication
- Problem Solving
- Teamwork
- Time Management
- Multitasking
- Attention to Detail
- Dispatch & Coordination
- Microsoft Office
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Personal Information
- Date of Birth: 17/09/2003
- Nationality: Lebanese
Hobbies & Interests
- Electronics & DIY Projects
- Hands-on & Practical Projects
- Automotive Repair & OBD2 Diagnostics
- Pet Training & Animal Care
- Fitness & Training
- Learning New Skills
Timeline
Call Center Operations Coordinator
CarZone & Services LLC
04.2023 - 06.2025
Volunteer
Lebanese Red Cross
05.2022 - 04.2023
B.S. - Artificial intelligence
Arab Open University
Technical School Diploma - Electronics
Institut Saint Jean
Mobile Phone Repair Certificate - Mobile Phone Repair & Maintenance
Mira Training Center
Lebanese Brevet Certificate - Intermediate Education Certificate
Ecole Des Religieuse De Nazareth
Certificate - Robotics
FIRST Tech Challenge