Roy Herrera
Miami,FL
Summary
Versatile and results-driven professional with experience at Genesis Business Management, adept in quickly adapting to new technologies and procedures. Demonstrates exceptional teamwork and communication skills, enhancing customer satisfaction and streamlining operations. Proven ability in vehicle maintenance and computer literacy, contributing to efficient and high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Service Agent
Genesis Business Management
Miami, FL
06.2024 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
Driver, Warehouse Orders
Dealer Tire
Fort Lauderdale, FL
04.2024 - 06.2024
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
Grocery Store Worker
Myself
Habana,Cuba
01.2022 - 04.2024
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
- Managed perishable goods rotation, reducing spoilage rates and maintaining freshness of products available for purchase.
Education
Automática - Computer And Information Sciences
Cepero Bonilla
La Habana,Cuba12.2018
Skills
- Patience and Calmness
- Basic maintenance
- Stress Tolerance
- Vehicle detailing
- Vehicle parking
- Strong Work Ethic
- Multitasking and Organization
- Computer Skills
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Service Agent
Genesis Business Management
06.2024 - Current
Driver, Warehouse Orders
Dealer Tire
04.2024 - 06.2024
Grocery Store Worker
Myself
01.2022 - 04.2024
Automática - Computer And Information Sciences
Cepero Bonilla