Roy Jacks
Spokane,WA
Summary
High-energy Center Store Manager with solid background in retail environments and specialty experience in grocery management. Skillful delegator and organizational problem-solver. Proven success in hard turnarounds of underperforming locations. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Always working to enhance revenue and boost customer satisfaction.
Overview
15
15
years of professional experience
Work History
Food Manager/Center Store Manager
Fred Meyer
11.2021 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Assistant Grocery Manager
Fred Meyer
01.2017 - 11.2021
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Performed key tasks to promote inviting grocery store appearance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Relief Assistant Grocery Manager
Fred Meyer
09.2016 - 01.2017
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Trained team members in successful strategies to meet operational and sales targets.
Grocery Fourth
Fred Meyer
05.2016 - 09.2016
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
Grocery Clerk
Fred Meyer
10.2014 - 05.2016
- Checked for outdated and overripe grocery items and removed from inventory.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Removed trash, swept and mopped floors for professional appearance.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Assistant Grocery Manager
Fred Meyer
05.2012 - 10.2014
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
Bell Captain
Omni Dallas Hotel
09.2011 - 05.2012
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
Assistant Grocery Manager
Fred Meyer
05.2011 - 09.2011
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
Grocery Relief Assistant Manager
Fred Meyer
03.2010 - 05.2011
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
Grocery Fourth
Fred Meyer
10.2009 - 03.2010
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
- Led projects and analyzed data to identify opportunities for improvement
Liquor Clerk
Fred Meyer
05.2009 - 10.2009
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
University of Wisconsin - Oshkosh
Oshkosh, WILakeland College
Sheboygan, WISkills
- Customer service and assistance
- Task delegation
- Visual Merchandising
- Customer Service
- Teamwork
- Training & Development
- Self-motivated professional
- Supply level management
Additional Information
Varsity Soccer player in high-school and college.
Vice President of Zeta Chi Fraternity at Lakeland College.
Timeline
Food Manager/Center Store Manager
Fred Meyer
11.2021 - Current
Assistant Grocery Manager
Fred Meyer
01.2017 - 11.2021
Relief Assistant Grocery Manager
Fred Meyer
09.2016 - 01.2017
Grocery Fourth
Fred Meyer
05.2016 - 09.2016
Grocery Clerk
Fred Meyer
10.2014 - 05.2016
Assistant Grocery Manager
Fred Meyer
05.2012 - 10.2014
Bell Captain
Omni Dallas Hotel
09.2011 - 05.2012
Assistant Grocery Manager
Fred Meyer
05.2011 - 09.2011
Grocery Relief Assistant Manager
Fred Meyer
03.2010 - 05.2011
Grocery Fourth
Fred Meyer
10.2009 - 03.2010
Liquor Clerk
Fred Meyer
05.2009 - 10.2009
University of Wisconsin - Oshkosh
Lakeland College
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