Roy Jackson
Middletown,CT
Summary
Knowledgeable Facilities Director with a solid background in managing large-scale facilities operations. Led significant projects to enhance operational efficiency and improve safety standards. Demonstrated strategic planning and problem-solving skills in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Facilities
Atria Senior Living
12.2023 - Current
- Direct day-to-day operations of a large elderly facility, ensuring a seamless customer experience
- Manage employee training and development
- Supervised teams to seek, track, and report potential
- Assessed projects to determine potential safety issues, preparing and delivering training to reduce incidents
Lead Project Consultant
Cost2Coast Consultant
05.2023 - Current
- Delivered high-quality project results by consistently adhering to established standards and protocols.
- Directly analyzed construction processes and requirements and developed corresponding processes and data flows to ensure 92% on-time close of projects
- Built strong relationships with clients through effective communication and understanding of their needs, promoting repeat business opportunities.
- Allocated work among team members and provided guidance.
- Negotiated contracts with vendors and suppliers to secure favorable terms while maintaining budgetary constraints.
- Identified new business opportunities through market research and analysis, contributing to company growth objectives.
Facilities Director
Middletown Brooke Apartments
08.2020 - 04.2023
- Controlled a diverse portfolio of properties, achieving a 96% occupancy rate through effective leasing strategies
- Directed day-to-day operations of a large apartment facility, ensuring a seamless customer experience
- Oversaw facility operations, achieving a 65% reduction in operational costs and work order requests
- Led day-to-day facility operations, ensuring a seamless work environment for employees
- Managed facilities across multiple locations, maintaining a 94% facility uptime rate
- Used Yardi Voyager for property management
Facilities Director
DoubleTree By Hilton at Bradley Airport
08.2016 - 08.2020
- Repaired or replaced damaged structural elements, including floorboards, ceiling tiles, drywall, and carpet
- Helped improve the online review rating from 3.2 to 4.8 stars using Guest Revu
- Coordinated with the HR department to recommend new-hire training that reduced instances of misunderstandings and miscommunication in the first 2 months by 42%
- Maintained on-call availability for emergencies every day
- Supervised laborers, contractors, and subcontractors on site
- Hiring and Discipline of all employees
- Trained Maintenance and housekeeping staff
- Completed 50+ Hazard Assessments with 93% accuracy
- Obtained working knowledge of PLC and 480 electrical
- Used electrical testing devices to diagnose machine malfunctions and ensure employee safety
Maintenance Tech to Facilities Director
Four Points by Sheraton
01.2005 - 08.2016
- Managed all maintenance requests for a 14-acre Hotel Resort, including plumbing, HVAC, and basic carpentry
- Performed preventative maintenance on all equipment in the building
- Repaired or replaced damaged structural elements, including floorboards, ceiling tiles, drywall, and carpet
- Named Employee of the Month
- Installed ventilation filters, air conditioning units, condenser coil replacements, and other assorted HVAC parts
- Coordinated with law enforcement for 4 large events each year
- Patrolled the perimeter of the property on each shift to ensure gates were locked, security cameras functioned, and no unauthorized persons loitered around the property.
- Left because the property was sold
- The property was turned into a new apartment complex.
Education
Bachelor of Science - Industrial Psychology
The Chicago School of Professional Psychology
Los Angeles, CA01.2027
HVAC Certification -
Porter And Chester
Rocky Hill, CT01.2019
High school diploma - Industrial Electronics certification
HC Wilcox Technical High School
Meriden, CT06.2003
Skills
- HVAC
- Critical Thinking
- Verbal Communication
- Power Tools
- CMMS
- Painting
- Basic Carpentry
- Plumbing
- Electrical
- Low Voltage
- Pool Maintenance
- Blueprint Reading
- Remodeling
- Electrical Experience
- Boiler
- Schematics
- Mechanical Knowledge
- Construction
- Supervising Experience
- Construction Management
- Landscape Maintenance
- HVACR
- Service Technician Experience
- Hotel Experience
- Drywall
- Equipment Repair
- Facilities Maintenance
- Snow Removal
- Landscaping
Accomplishments
- Supervised a team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Maintenance/Repair - Repaired AC/DC circuits and multiple volt type 3-phase circuits.
- Installation - Created documentation for installation process
- Inspection - Inspected electrical systems, equipment and fixtures to identify safety hazards for replacement or repair.
Certification
- Osha-30
- Hazwoper 40
- CPO
- EPA Universal refrigerant
- RRP cert
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Timeline
Director of Facilities
Atria Senior Living
12.2023 - Current
Lead Project Consultant
Cost2Coast Consultant
05.2023 - Current
Facilities Director
Middletown Brooke Apartments
08.2020 - 04.2023
Facilities Director
DoubleTree By Hilton at Bradley Airport
08.2016 - 08.2020
Maintenance Tech to Facilities Director
Four Points by Sheraton
01.2005 - 08.2016
- Osha-30
- Hazwoper 40
- CPO
- EPA Universal refrigerant
- RRP cert
Bachelor of Science - Industrial Psychology
The Chicago School of Professional Psychology
HVAC Certification -
Porter And Chester
High school diploma - Industrial Electronics certification
HC Wilcox Technical High School
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