Kevin Roy
Worcester,MA
Summary
Dynamic IT Manager with a proven track record at Reliant Medical Group, excelling in IT risk management and compliance. Spearheaded process improvements that enhanced helpdesk efficiency, resulting in increased user satisfaction. Led a collaborative team, ensuring seamless system upgrades while prioritizing disaster recovery and infrastructure optimization.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
40
40
years of professional experience
Work History
IT Manager
Reliant Medical Group
09.1985 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Oversaw Desktop Support, Help Desk and Data Center operations and staff training.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, MA09-1985
Skills
- IT risk management
- IT compliance
- IT procurement
- IT infrastructure
- Operating system management
- Disaster recovery
Timeline
IT Manager
Reliant Medical Group
09.1985 - Current
Bachelor of Science - Psychology
Worcester State University
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