Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roy Mojica

Pasadena,TX

Summary

Versatile and skilled technician with a strong background in troubleshooting. Possessing top-notch repair knowledge and technical expertise, I am adept at reviewing highly technical documentation to assess problem scope and develop effective repair strategies. Focused, reliable, and results-driven, my proven track record includes maintaining excellent safety records and demonstrating meticulous attention to detail.

Overview

25
25
years of professional experience

Work History

Field Service Technician

IQVIA/Novasyte
01.2023 - Current
  • Field remediation of BD Alaris products
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Lead Technician

Assurant
10.2021 - Current
  • Manage team of technicians, manage schedule, coach technicians on policies, responsible for inventory management, assist other stores, set expectations, troubleshoot and repair mobile hardware, manage relationships with store partners, handle customer escalations.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.

Phone Repair Technician

Assurant
10.2021 - 04.2022
  • Troubleshoot and repair mobile hardware, assist customers with insurance claims, assist T-Mobile reps with diagnostics, ensure inventory is managed correctly.

Delivery Associate

James Family Logistics
06.2021 - 10.2021
  • Organize and deliver Amazon packages.

Aviation Starter/Generator Technician

Falcon Crest Accessories
09.2017 - 04.2020
  • Overhaul starter generators and electrical motors, disassemble and clean units, inspect and perform electrical tests, repair/replace components, troubleshoot faulty components, assist with other tasks.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Operated hand tools and power equipment according to company safety procedures.

Security Alarm Support Supervisor

Red Hawk Fire & Security
05.2005 - 07.2016
  • Managed technical support and customer service representatives, provided technical support for alarm systems, developed procedures, provided escalation support, managed relationships with customers, ensured timely service and billing.

Avionics Technician

United States Marine Corp
11.1999 - 10.2004
  • Troubleshot avionics equipment, performed scheduled maintenance, conducted quality inspections, documented changes, debriefed pilots, maintained Marine requirements.
  • Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
  • Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
  • Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
  • Increased efficiency in troubleshooting processes by utilizing advanced diagnostic tools and equipment.
  • Optimized communication capabilities on aircraft by installing and maintaining various radio systems.

Education

Bachelor of Arts in Business Administration -

American InterContinental University Online
10.2005

Skills

    Problem-Solving

    Positive Attitude

    Troubleshooting and repair

    Field Repairs

    Customer Service

    Technical Troubleshooting

    Teamwork and Coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Field Service Technician

IQVIA/Novasyte
01.2023 - Current

Lead Technician

Assurant
10.2021 - Current

Phone Repair Technician

Assurant
10.2021 - 04.2022

Delivery Associate

James Family Logistics
06.2021 - 10.2021

Aviation Starter/Generator Technician

Falcon Crest Accessories
09.2017 - 04.2020

Security Alarm Support Supervisor

Red Hawk Fire & Security
05.2005 - 07.2016

Avionics Technician

United States Marine Corp
11.1999 - 10.2004

Bachelor of Arts in Business Administration -

American InterContinental University Online

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Roy Mojica