Roy Oliver
Royse City,TX
Summary
Dynamic professional skilled in optimizing resource allocation and implementing training programs. Achievements include enhancing service delivery and driving continuous improvement, contributing to increased customer satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Commercial Head Manager
Custom Pool Care
Plano, Texas
03.2012 - Current
- Led operational strategy for service delivery, enhancing customer satisfaction and retention.
- Streamlined scheduling processes, optimizing resource allocation and reducing response times.
- Developed training programs that improved team performance and service efficiency.
- Managed budget allocations, ensuring financial objectives were met while maintaining quality standards.
Quality Control Manager
Custom Pool Care
Plano, Texas
03.2012 - Current
- Led quality assurance initiatives, ensuring compliance with industry standards and customer specifications.
- Trained and mentored team members on quality assessment techniques and best practices.
- Analyzed inspection data to identify trends, driving continuous improvement in operational performance.
- Managed supplier quality evaluations, ensuring materials met established criteria for performance and safety.
Pool Technician
Custom Pool Care
Plano, Texas
03.2012 - Current
- Conducted routine pool maintenance, including cleaning filters and balancing chemical levels.
- Diagnosed and resolved pool equipment issues to ensure optimal performance.
- Trained junior technicians on safety protocols and maintenance procedures.
- Implemented efficient cleaning techniques to enhance service delivery and customer satisfaction.
Skills
- Operational strategy
- Resource allocation
- Training program development
- Budget management
- Quality assurance
- Customer relationship management
Languages
English
Professional
Timeline
Commercial Head Manager
Custom Pool Care
03.2012 - Current
Quality Control Manager
Custom Pool Care
03.2012 - Current
Pool Technician
Custom Pool Care
03.2012 - Current