Roy Piazza
Las Vegas,NV
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Licensed Real Estate Professional
Signature Real Estate Group
2021.09 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Customer Service Sales Representative
Energy Management Consultant LLC
2017.06 - 2021.09
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
Global Security Operation Center
Google HQ
2012.04 - 2017.06
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Bachelor of Science - Secondary Education
Golden State Baptist College
Santa Clara05.2015
Skills
- Database Maintenance
- Client Relationship Management
- Market Analysis
- Microsoft Office Skills
Timeline
Licensed Real Estate Professional
Signature Real Estate Group
2021.09 - Current
Customer Service Sales Representative
Energy Management Consultant LLC
2017.06 - 2021.09
Global Security Operation Center
Google HQ
2012.04 - 2017.06
Bachelor of Science - Secondary Education
Golden State Baptist College
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