ROY PICHARDO
Las Vegas
Summary
Reliable and hardworking customer service professional with experience in hospitality, food service, and warehouse operations. Skilled in multitasking, teamwork, customer relations, and problem-solving in fast-paced environments. Bilingual with strong communication skills and a proven ability to provide excellent service while supporting efficient daily operations. Holds a Commercial Driver’s License (CDL).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Busser
Canonita
Las Vegas
11.2024 - Current
- Maintained cleanliness and organization throughout dining areas to enhance guest experiences.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Supported kitchen staff by efficiently transporting dishes and utensils between dining area and kitchen.
- Collaborated with team members to ensure timely service during peak hours.
Host/ Cashier
Pampas
Las Vegas, NV
06.2024 - 10.2024
- Demonstrated excellent multitasking abilities while organizing reservations, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Assisted server and bussers during peak dining hours to ensure customers as seated in a timely matter.
Busser/Food Runner
Gen Korean BBQ
Las Vegas, NV
03.2024 - 09.2024
- Removed plates and glasses from tables after meals.
- Assisted in setting up and clearing tables quickly and efficiently.
- Provided assistance to servers as needed during busy periods of operation.
- Demonstrated excellent customer service skills by addressing customers’ needs promptly.
- Provided superior customer service by quickly and efficiently delivering food to guests.
Busser
El Dorado Cantina
Las Vegas, NV
02.2022 - 06.2022
- Assisted in setting up and clearing tables quickly and efficiently.
- Helped to set up large parties and special events.
- Maintained a clean and organized work area to ensure safety and sanitation standards were met.
- Restocked plates, silverware, glassware between courses of service.
- Swept and mopped dining areas after closing.
Auditor
Amazon
Las Vegas, NV
10.2020 - 02.2022
- Responsible for processing customers in an timely manner.
- Trained as an ambassador to guide and help associates in to a different function that needs training.
- Launched a new return center on an away team in California, trained over 60 associates in processing customer returns and other indirect rolls.
- Trained as an auditor to give best quality and service to customers.
- Performed STU’s and coached associates to ensure standard work is being followed.
Education
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160 Driving Academy
Las Vegas, Nevada02.2024
High School Diploma - undefined
Bonanza High School
Las Vegas06.2020
Skills
- Reliability
- Bilingual
- Time Management
- Active listening
- Critical Thinking
- Attention to Detail
Certification
Commercial Driving License
Timeline
Busser
Canonita
11.2024 - Current
Host/ Cashier
Pampas
06.2024 - 10.2024
Busser/Food Runner
Gen Korean BBQ
03.2024 - 09.2024
Busser
El Dorado Cantina
02.2022 - 06.2022
Auditor
Amazon
10.2020 - 02.2022
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160 Driving Academy
High School Diploma - undefined
Bonanza High School