Roy Pigford
Pasadena,TX
Quote
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.
Marie Curie
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
30
30
years of professional experience
Work History
Inside Sales Representative
Myers Tire Supply
Houston, TX
03.2024 - 10.2024
- Determined effective strategies to meet client needs while upholding company core values.
- Cultivated relationships with existing and new clients through customized proposals and negotiations.
- Addressed major client concerns, implementing solutions that aligned with company and customer values.
- Participated in bi-weekly sales meetings to refine sales strategies and tactics.
- Contributed to strategic sales plans for monthly and quarterly promotions using customer feedback.
- Conducted regular sales calls to identify potential stock opportunities for future sales.
- Managed customer return requests, ensuring timely processing and tracking support through FedEx.
- Fostered cross-departmental collaboration to resolve customer issues promptly and improve service delivery.
Wholesale Account Manager
NPW Companies
Houston, TX
06.2022 - 01.2023
- Resolved major client complaints and implemented long-term solutions to enhance satisfaction.
- Developed strategic sales and marketing plans by integrating customer feedback.
- Planned and executed daily visits to businesses, generating leads for future sales.
- Ensured collection of outstanding accounts receivables through consistent communication.
- Negotiated pricing agreements with suppliers to optimize profitability while remaining competitive.
- Maintained knowledge of industry trends, new products, and competitor offerings.
- Facilitated cross-departmental teamwork to achieve timely resolution of customer issues.
- Attended monthly meetings to refine and optimize sales activity plans.
Payroll Specialist
Curry Excavation & Site Work
Highlands, TX
06.2018 - 06.2022
- Entered and documented data for personnel and payroll systems, ensuring timely reporting accuracy.
- Managed daily time clock operations, organized files, and issued employee badges.
- Coordinated drug testing, background checks, candidate travel, and skills assessments for new hires.
- Monitored compliance with company policies, rules, and regulations.
- Ensured adherence to state and federal regulations alongside company operating procedures.
- Processed new hire applications and verified I-9 status through E-Verify system.
- Assisted new hires with benefits enrollment, 401(k) setup, and direct deposit registration.
- Responded to unemployment claims filed with Texas Workforce Commission.
Inventory Control Specialist
Arthrex-Ave Maria
Maria, FL
05.2017 - 10.2017
- Optimized warehouse layout to enhance organization and accessibility of inventory items.
- Spearheaded continuous improvement initiatives to streamline inventory control processes.
- Oversaw material transactions for QC hold and MRB materials.
- Conducted stock adjustments in ERP system and communicated changes effectively.
- Managed folding and master carton inventory for production and boxing areas.
- Performed regular audits to ensure inventory accuracy and identify discrepancies.
- Utilized appropriate material handling equipment for efficient movement of materials as needed.
Inside Sales Representative
March Performance
Naples, FL
04.2006 - 03.2017
- Managed a large portfolio of accounts, consistently meeting or exceeding monthly revenue targets
- Developed a broad understanding of how products are used, including the benefits of the product, to give the customer current product information and use
- Knowledgeable about company products and sales techniques to ensure best practices in production
- Provided advice to customers on proper materials, their usage and techniques to promote the best use of products
- Reduced customer returns through consistent relationship management
- Negotiated pricing agreements with clients while maximizing profitability for the company
- Consistently achieved high levels of customer satisfaction as measured by post-sales surveys
- Participated in trade shows, conferences, and networking events to generate leads and build relationships within the industry
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
Inside Sales Representative
Texas Performance Distributors
Houston, TX
08.1994 - 04.2006
- Cultivated strong client relationships while proactively acquiring new customers.
- Assisted over 150 automotive parts manufacturers with installation inquiries via phone and in-person.
- Executed end-of-day sales reconciliation by matching invoices with cash and credit transactions.
- Identified customer pain points and developed tailored solutions to address specific needs.
- Negotiated contracts with suppliers to secure advantageous pricing for materials.
- Liaised with vendors to ensure timely material delivery and resolve issues efficiently.
- Oversaw maintenance and repair of warehouse equipment to guarantee optimal functionality.
- Conducted regular audits to enhance inventory accuracy and reduce losses.
Education
Certification -
Southern Methodist University - Advanced Computer Education Center
Bellaire, Texas08.2000
Certification
- Certified Systems Engineer, Microsoft
- A+ Certified, CompTia
Skills
- Customer relationship management
- Sales strategy
- Market research
- CRM expertise
- Negotiation skills
- Lead generation
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementTimeline
Inside Sales Representative
Myers Tire Supply
03.2024 - 10.2024
Wholesale Account Manager
NPW Companies
06.2022 - 01.2023
Payroll Specialist
Curry Excavation & Site Work
06.2018 - 06.2022
Inventory Control Specialist
Arthrex-Ave Maria
05.2017 - 10.2017
Inside Sales Representative
March Performance
04.2006 - 03.2017
Inside Sales Representative
Texas Performance Distributors
08.1994 - 04.2006
Certification -
Southern Methodist University - Advanced Computer Education Center
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