Overview
Work History
Education
Skills
Timeline
Generic

Roy Ramirez

Laredo,TX

Overview

8
8
years of professional experience

Work History

General Manager of Operations

S&S WIRELESS ZONE INC.
Laredo, TX
06.2021 - 08.2024
  • Developed and implemented employee training programs to meet organizational goals.
  • Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
  • Developed and implemented sales strategies to increase customer base.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Concentrix
Laredo, TX
04.2017 - 05.2019
  • Developed and implemented customer service policies and procedures.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Dispatcher

Dicex International
Laredo, TX
06.2016 - 02.2017
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Identified discrepancies between physical count and computer data.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Education

High School Diploma -

John B. Alexander High School
Laredo
05-2016

Skills

  • Operations management
  • Staff development
  • Communication improvements
  • Technology
  • Sales background
  • Customer service
  • High-pressure environments
  • Inventory management

Timeline

General Manager of Operations

S&S WIRELESS ZONE INC.
06.2021 - 08.2024

Customer Service Representative

Concentrix
04.2017 - 05.2019

Dispatcher

Dicex International
06.2016 - 02.2017

High School Diploma -

John B. Alexander High School

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Roy Ramirez