Roy Ramirez
Laredo,TX
Overview
8
8
years of professional experience
Work History
General Manager of Operations
S&S WIRELESS ZONE INC.
Laredo, TX
06.2021 - 08.2024
- Developed and implemented employee training programs to meet organizational goals.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
- Developed and implemented sales strategies to increase customer base.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Concentrix
Laredo, TX
04.2017 - 05.2019
- Developed and implemented customer service policies and procedures.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Dispatcher
Dicex International
Laredo, TX
06.2016 - 02.2017
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Identified discrepancies between physical count and computer data.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Education
High School Diploma -
John B. Alexander High School
Laredo05-2016
Skills
- Operations management
- Staff development
- Communication improvements
- Technology
- Sales background
- Customer service
- High-pressure environments
- Inventory management
Timeline
General Manager of Operations
S&S WIRELESS ZONE INC.
06.2021 - 08.2024
Customer Service Representative
Concentrix
04.2017 - 05.2019
Dispatcher
Dicex International
06.2016 - 02.2017
High School Diploma -
John B. Alexander High School