Roy Stockton
Fairfax,CA
Summary
Dedicated professional with a strong multitasking ability and customer service focus. Proven track record in enhancing client experiences and resolving issues promptly.
Overview
19
19
years of professional experience
Work History
Bartender/Bar Manager
Tam Commons
07.2025 - 01.2026
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Resolved customer complaints promptly, maintaining high service quality and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Warehouse Manager/Account Manager
King Floyd's
12.2024 - 06.2025
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Coordinated with suppliers to optimize stock levels and reduce lead times for critical materials.
- Led team of warehouse staff in daily operations, ensuring efficient use of labor time and customer needs.
- Implemented efficiency improvements in shipping and receiving workflows, minimizing processing time.
- Trained new employees on equipment operation and safety protocols, fostering a knowledgeable workforce.
- Established strong communication channels between departments to improve logistics coordination and service delivery.
Customer Success Specialist/Data Analyst
Bulk Exchange
07.2022 - 10.2024
- Worked onsite extensively with clients to develop and refine product tools and customer experience.
- Worked directly with leadership and product development to convey customer needs and help shape delivery of product design and utility changes.
- Developed customer onboarding processes to enhance engagement and satisfaction.
- Facilitated training sessions for clients on product features and best practices.
- Collaborated with multiple departments to design customer onboarding and support protocols.
- Analyzed client usage, both on supply side and demand side, to refine and improve product offerings and designs.
Manager/Music Booker/Bartender
Peri's Bar
08.2010 - 03.2020
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Trained staff on service protocols and beverage preparation techniques.
- Developed schedules to optimize labor costs while maintaining service quality.
- Implemented inventory management systems to reduce waste and improve ordering processes.
- Created and maintained relationships with bands all across the Bay Area.
- Started as a bar back and was promoted until I managed all daily operations and long-term strategies.
Manager
Fairfax Theater
07.2007 - 06.2012
- Led team in delivering high-quality customer experiences during live performances.
- Oversaw scheduling and logistics for theater productions, ensuring efficient resource allocation.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Implemented new ticketing system, streamlining sales process and improving customer satisfaction.
- Managed vendor relationships to ensure timely procurement of supplies and equipment for shows.
- Started as part time cashier, and was promoted multiple times until I managed all daily operations.
Education
English
College of Marin
Greenbrae, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Salesforce
- Slack
- Hubspot
- Excel
- Microsoft Teams
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Developed long lasting relationships with new clients at multiple industry conferences and events.
Timeline
Bartender/Bar Manager
Tam Commons
07.2025 - 01.2026
Warehouse Manager/Account Manager
King Floyd's
12.2024 - 06.2025
Customer Success Specialist/Data Analyst
Bulk Exchange
07.2022 - 10.2024
Manager/Music Booker/Bartender
Peri's Bar
08.2010 - 03.2020
Manager
Fairfax Theater
07.2007 - 06.2012
English
College of Marin