Roy Torres
Homestead,FL
Summary
Motivated and dependable aspiring HVAC Technician currently pursuing HVAC training at CBT College and committed to building a long-term career in the skilled trades. OSHA 10 Certified with a strong background in customer service, sales, and problem-solving in fast-paced environments. Bilingual in English and Spanish with excellent communication skills, a strong work ethic, and a commitment to safety and continuous learning. Eager to apply classroom knowledge and gain hands-on experience in HVAC installation, maintenance, troubleshooting, and repair while contributing to a professional team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
We the Best Glass
Miami, FL
01.2026 - Current
- Assisted customers in product selection and provided tailored recommendations.
- Operated point-of-sale systems, ensuring accurate transactions and inventory management.
- Maintained merchandise displays to enhance visual appeal and drive sales engagement.
- Collaborated with team members to achieve daily sales goals and improve customer service.
Life Insurance Agent
Independent Agency
Miami, FL
11.2024 - 12.2025
- Developed client relationships through effective communication and tailored insurance solutions.
- Evaluated clients' needs to recommend appropriate life insurance policies.
- Assisted clients with policy applications, ensuring accuracy and compliance with regulations.
- Conducted thorough market research to identify competitive insurance products and pricing strategies.
- Collaborated with team members to streamline workflows and enhance customer service delivery.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Sales Associate
AT&T
Miami
04.2023 - 11.2024
- Delivered exceptional customer service while driving B2C and B2B sales of wireless, internet, and technology solutions
- Built and maintained strong relationships with both individual customers and business clients through effective communication and problem-solving
- Consistently met and exceeded sales goals in a fast-paced retail environment
- Educated customers and business accounts on products, service plans, upgrades, and account solutions
- Assisted small business clients by identifying operational needs and recommending tailored communication and technology solutions
- Resolved customer concerns efficiently while maintaining a high level of customer satisfaction
- Collaborated with team members to improve overall store performance, client retention, and sales growth
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL06.2022
HVAC
CBT College
Cutler BaySkills
Customer Relationship Management (CRM)
Communication & Negotiation
Lead Generation & Client Retention
Problem Solving & Customer Service
Certification
0215- Florida life, health & variable annuity license
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
We the Best Glass
01.2026 - Current
Life Insurance Agent
Independent Agency
11.2024 - 12.2025
Sales Associate
AT&T
04.2023 - 11.2024
HVAC
CBT College
High School Diploma -
Miami Southridge Senior High School