ROY VASQUEZ
West New York,NJ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Houseman Supervisor
Noor Staffing Group
Manhattan, NY
01.2025 - Current
- Performed routine maintenance checks on all vacuums, mops, brooms. used by housekeepers.
- Assisted with ordering supplies, linens, and other items needed for daily operations.
- Conducted regular inspections of guest rooms and public areas to ensure they meet established standards of cleanliness.
- Supervised and coordinated the activities of housekeeping staff to ensure cleanliness standards are met.
Assistant
Betcorp
Moonachie, NJ
10.2024 - 12.2024
- Selection, review and categorization of products.
- Entry of products into inventory.
Zone Supervisor
Difare
Quevedo Ecuador , ECU
12.2017 - 07.2024
- Field visit to own pharmacies and franchisee clients. Analysis and monitoring of sales through management indicators. Fulfillment of purchase commitments by franchisees. Training for the commercial team. Coordination and programming of BTL activities.
- Review of compliance with parameters required by the brand: Agreements, Exhibitions of promotions or specific products, pop material according to the business format.
Retail Store Manager
Pycca stores
Quito Ecuador, Ecu
06.2013 - 12.2017
- Created marketing plans that increased revenue.
- Developed and maintained store policies and procedures.
- Worked closely with vendors to negotiate contracts for goods or services.
- Recruited, trained and managed a team of 70+ employees.
- Control and monitoring of sales according to the budget assigned per point.
- Identification of product rotation according to: category, lines, movement days and assigning the correct stock per store.
- Sales analysis according to daily behavior and identification of indicators of greatest focus.
- Apply action plans according to sales behavior during the month, meeting and training to the commercial team, clinics, motivation, customer service, after sales.
- Control and work hand in hand with the marketing department to comply with planograms, displays and seasonal products correctly displayed.
Retail Cashier
Pycca stores
Quito Ecuador, ECU
09.2010 - 06.2013
- Personalized customer service.
- Selling impulse or additional products.
- Affiliation of customers to the store network.
- Opening, balancing and closing of cash.
- Satisfy customers.
Retail Store Clerk
Pycca Store
Quito Ecuador, ECU
06.2002 - 09.2010
- Customer service and advice.
- Attention in pre-sale and closing of sale.
- Arrangement of merchandise in the sales room.
- Request for merchandise to the warehouse.
Bank Cashier
Filanbank
Guayaquil Ecuador, ECU
09.1992 - 05.2002
- Opening and closing of cash.
- Daily cash register.
- Receiving deposits from savings and checking accounts.
- Check cashing.
- Payment to suppliers.
- Debit and credit notes.
- Payment of credit cards and cash advances.
- Request and sending money to vault.
Education
Master of Science - Economy
University Layca
Guayaquil Ecuador03-1999
Bachelor of Science - Marketing And Sales
Amazonas
Quevedo Ecuador02-1992
Skills
- Task delegation
- Employee relations
- Employee motivation
- Operations management
- Public speaking
- Goal oriented
- Staff discipline
- Coaching and mentoring
- Attention to detail
- Team building
- Expectation setting
- Negotiation
Affiliations
- Experience in Retail, in department and convenience stores.
- Active participation in:
- Product launch and promotion.
- Marketing activities.
- External campaigns.
- Window arrangement.
- Layout implementation.
- Location of planograms.
- FIFO method for hanging.
Accomplishments
- Award for best bank teller.
- Best seller recognition.
- Recognition in customer service.
- Promotion to Store Manager.
- Sales Compliance Trip Winner of the Year.
- Trip winner from suppliers.
- Prize and bonus for the best store.
Languages
Spanish
Native/ Bilingual
English
Elementary
Certification
- Handling difficult clients.
- Customer service.
- Teamwork.
- Path to excellence in retail.
- Selling to the customer's mind.
- Leadership.
- Window dressing.
Custom
- I am a committed person who does what I do with passion. Faithful believer that we are humans who live with humans and need good treatment.
References
References available upon request.
Timeline
Houseman Supervisor
Noor Staffing Group
01.2025 - Current
Assistant
Betcorp
10.2024 - 12.2024
Zone Supervisor
Difare
12.2017 - 07.2024
Retail Store Manager
Pycca stores
06.2013 - 12.2017
Retail Cashier
Pycca stores
09.2010 - 06.2013
Retail Store Clerk
Pycca Store
06.2002 - 09.2010
Bank Cashier
Filanbank
09.1992 - 05.2002
- Handling difficult clients.
- Customer service.
- Teamwork.
- Path to excellence in retail.
- Selling to the customer's mind.
- Leadership.
- Window dressing.
Master of Science - Economy
University Layca
Bachelor of Science - Marketing And Sales
Amazonas
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