Summary
Overview
Work History
Education
Skills
Open Avalibility
Timeline
Generic

Roy Willams

Dothan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Line Worker

Wayne Farms - Dothan, AL
11.2022 - 12.2023
  • Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
  • Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.

Call Center Representative

Work From Home
02.2023 - 09.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

High School Diploma -

Dothan High School
Dothan, AL
05.2014

Skills

  • Data Collection
  • Report Generation
  • Scheduling
  • Information Security

Open Avalibility

MY AVALIBILITY IS OPEN, VERY DEPENDABLE AND OPEN TO LEARNINIG NEW THINGS .

FAST PACE LEARNER AND GREAT CUSTOMER SERVICE .

Timeline

Call Center Representative

Work From Home
02.2023 - 09.2023

Line Worker

Wayne Farms - Dothan, AL
11.2022 - 12.2023

High School Diploma -

Dothan High School
Roy Willams