ROY WISE
Rochester,NY
Summary
Results-driven Learning Specialist with a strong background in training and course design. Skilled in leveraging Camtasia and Articulate 360 for the creation of impactful learning experiences. Focused on enhancing training effectiveness and meeting organizational goals.
Overview
9
9
years of professional experience
Work History
Client Education Specialist - Client Trainer
Paychex Corporation
Rochester, USA
04.2024 - 05.2025
- Providing remote and on-site client training for Paychex Flex Payroll, Paychex Flex Time & Attendance, and Paychex HR services and products.
- Conducting both one-on-one and group client training sessions via Webex.
- Scheduling client training sessions and maintaining training calendar.
- Maintaining updated curriculum database and training records.
- Developing and implementing customer training programs and materials.
Client Education Specialist – Learning Designer
Paychex Corporation
Rochester, USA
11.2021 - 04.2024
- Coordinating with management to align training with the organization’s goals.
- Developing instructor-led activities and writing/editing scripts for video and learning modules.
- Using Camtasia, and Articulate 360 (Rise 360 & Storyline) multimedia technology and authoring tools to create engaging learning activities and compelling course content.
- Create and maintain internal LMS learning modules.
- Collaborating with content owners and subject matter experts to identify target audience’s training needs.
Online Services Internal Trainer
Paychex Corporation
Rochester, USA
01.2016 - 11.2021
- Creating engaging learning activities and compelling course content.
- Creating and maintaining training materials and manuals.
- Developing assessment tools to measure training effectiveness.
- Creating supporting material/media (audio, video, simulations, role plays, games etc).
- Maintaining project documentation and course folders.
- Conducting new hire training classes for Paychex Flex Payroll, Paychex Flex Time & Attendance, and Paychex HR services.
- Keeping up-to-date with new training methods and techniques, and incorporate them into training programs.
- Monitoring and reporting on the progress of individual employees.
Education
BA - Theater, English Minor
State University College at Oswego
Oswego, NYCommunications Major
State University College at Plattsburgh
Plattsburgh, NYTrain the Trainer - Abijah Humphries – Trainer
Paychex Corporation
04.2011
Senior Payroll Support Specialist Certification -
Paychex Corporation
08.2007
Training Certification (TCP) - Rob Wright - Trainer
Paychex Corporation
11.2006
Skills
- Course development expertise
- Assessment creation
- Training facilitation and documentation
- Collaborative communication skills
- Attention to detail
- Instructional design using Camtasia and Articulate 360
- Cisco Webex skills
- E-learning strategies
- Project coordination
- LMS experience
Education Training History
- State University College at Oswego, Oswego, NY, BA Theater - English Minor, 3 years as a Secondary Ed. Major
- State University College at Plattsburgh, Plattsburgh, NY, 2 years as a Communications Major
- Train the Trainer Certification, Xerox Corporation
- Train the Trainer Certification, TGI Fridays Corporation
- Payroll Specialist Certification, Paychex Corporation, 09/05/05
- Senior Payroll Support Specialist Certification, Paychex Corporation, 08/07/07
- Training Certification (TCP), Paychex Corporation, Rob Wright, 11/06/06
- Train the Trainer, Paychex Corporation, Abijah Humphries, 04/11/11
- Paychex Brown Bag Trainer - Time Management, 2012
References
References available upon request.
Timeline
Client Education Specialist - Client Trainer
Paychex Corporation
04.2024 - 05.2025
Client Education Specialist – Learning Designer
Paychex Corporation
11.2021 - 04.2024
Online Services Internal Trainer
Paychex Corporation
01.2016 - 11.2021
BA - Theater, English Minor
State University College at Oswego
Communications Major
State University College at Plattsburgh
Train the Trainer - Abijah Humphries – Trainer
Paychex Corporation
Senior Payroll Support Specialist Certification -
Paychex Corporation
Training Certification (TCP) - Rob Wright - Trainer
Paychex Corporation
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