ROYA JENNINGS
Washington,DC
Summary
Seeking a dynamic role a active employee where I can contribute actively to team efforts, shoulder responsibilities, and drive company advancement. Possess a remarkable background in customer service, sales, and proficient cash handling. Dedicated to addressing inquiries and concerns with a customer-centric focus, prioritizing satisfaction in all interactions.
Overview
14
14
years of professional experience
Work History
Concierge
Nvt Staffing
05.2022 - Current
- Provide exceptional customer service, addressing inquiries and meeting client needs promptly and professionally.
- Serve as the primary point of contact, efficiently managing and scheduling client appointments with precision.
- Skillfully handle incoming calls, emails, and messages, directing them to the appropriate personnel.
- Extend a warm welcome to visitors, coordinate access, and contribute to planning events, meetings, or conferences.
- Ensure seamless event execution, managing setup, logistics, and providing comprehensive attendee support.
- Utilized various property management software applications, including Building Link, MRI, Yardi, and Notifi, Door man to streamline and enhance operational efficiency
Contractor Coordinator / Front Desk Concierge
Watergate South
03.2018 - Current
- Greeted and managed contractors, movers, and delivery drivers, handling phones and data input.
- Efficiently coordinated contractor activities, ensuring optimal project execution and timely completion.
- Signed contractors in and out, distributed visitor badges, and managed evening and weekend staff.
- Operated loading dock lift, directed deliveries, and promptly resolved issues to ensure client satisfaction.
- Utilized Building Link software for scheduling events, managing deliveries, and streamlining operational tasks.
Security Officer
Universal Protection
02.2013 - 03.2017
- Conducted thorough patrols to enhance security, identifying and addressing potential risks.
- Served as the primary contact for security inquiries from staff members or guests.
- Permitted entry with escort for approved persons into secure locations.
- Independently and collaboratively resolved urgent issues to protect lives and property.
- Wrote detailed reports of security breaches and managed access control to ensure premises safety.
Lead Security Officer
Security Guard DC, Admiral Security, District Of Columbia
12.2009 - 08.2012
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Monitored employee activities, confirming compliance with security regulations
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Handled large volume of calls per day to address customer inquiries and concerns
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Special Police Officer License: Special Police Officer -
Capital City Protective Service
Capitol Heights, MD01.2013
Washington DC Accounting/Business Technology -
Potomac Job Corps
06.2010
Diploma - General Studies, Studies, business Technology Trade
Dudley Beauty College
Washington, DC01.2008
Ballou High School
01.2008
Skills
- Communication skills
- Customer service skills
- Problem-solving
- Attention to details
- Teamwork
- Technology proficiency
- Conflict resolution
- Adaptability
- Leader ship
- Detail-oriented
- Excellent time management skills
- Account management
Timeline
Concierge
Nvt Staffing
05.2022 - Current
Contractor Coordinator / Front Desk Concierge
Watergate South
03.2018 - Current
Security Officer
Universal Protection
02.2013 - 03.2017
Lead Security Officer
Security Guard DC, Admiral Security, District Of Columbia
12.2009 - 08.2012
Special Police Officer License: Special Police Officer -
Capital City Protective Service
Washington DC Accounting/Business Technology -
Potomac Job Corps
Diploma - General Studies, Studies, business Technology Trade
Dudley Beauty College
Ballou High School
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