Makoa Kaneaiakala
Kalaheo
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leadership and training in customer service. Motivated to learn, grow, and excel in management skills.
Overview
7
7
years of professional experience
Work History
Concierge
The Club at Kukui’ula
Koloa
11.2024 - Current
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Assisted guests with reservations and recommendations for dining and activities.
- Coordinated transportation services for guests, ensuring timely arrivals and departures.
- Organized special requests, such as celebrations or events, tailored to guest preferences.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Server
Kōloa Pizza Kitchen + Bar
Koloa
08.2023 - 11.2024
- Took customer orders accurately and communicated them to the kitchen staff.
- Provided excellent customer service to ensure satisfaction.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
- Prepared and served beverages, ensuring cleanliness and presentation standards.
Greeter
Ts Restaurant
Honolulu
06.2022 - 12.2022
- Welcomed guests with warmth and friendliness to create a positive first impression.
- Executed tasks efficiently under pressure in high-pressure environments.
- Completed tasks efficiently in high-pressure environments.
Central Operations Associate
Amazon
Tempe
10.2021 - 12.2021
- Coordinated logistics between Amazon warehouse, drivers, and third-party venues, ensuring smooth operations and timely deliveries.
- Organized assistance between Amazon warehouse, drivers, and third-party venues such as grocery stores and restaurants.
- Planned responses to events that affected delivery routes, including traffic and weather conditions.
- Compiled reports using industry-standard tools and procedures to support operational decisions.
Court Marshall
Special Olympics Hawai’i
Honolulu
10.2019 - 10.2019
- Court Marshall for marathon, set up and break down crew, checked in volunteers; logged down weight/height of Special Olympic athletes; supported staff/athletes/volunteers by offering a helping hand with different events.
- Acknowledged the organization staff, volunteers, and athletes with welcoming gestures; ensuring sure everyone at the event felt comfortable and completed the task given.
- Assisted with setup and breakdown of event areas, ensuring safety and organization.
- Communicated with team members to streamline operations and enhance participant experience.
- Acknowledges the organization staff, volunteers, and athletes with welcoming gestures; making sure everyone at the event felt comfortable and completed the task given.
Education
President Theodore Roosevelt High School
Honolulu, HISkills
- Facility Management
- Great Customer Service
- Customer support
- Team Leadership
- Teamwork and Collaboration
- Decision Making
- Problem-Solving Abilities
- Organizational skills
- Attention to detail
- Management Skills
- Good Communication
- Communication skills
- Information Retention
- Flexible Schedule
Volunteer Experience
Special Olympics Hawai’i, Honolulu, HI, Court Marshall for marathon, set up and break down crew, checked in volunteers; logged down weight/height of Special Olympic athletes; supported staff/athletes/volunteers by offering a helping hand with different events., Acknowledges the organization staff, volunteers, and athletes with welcoming gestures; making sure everyone at the event felt comfortable and completed the task given.
Timeline
Concierge
The Club at Kukui’ula
11.2024 - Current
Server
Kōloa Pizza Kitchen + Bar
08.2023 - 11.2024
Greeter
Ts Restaurant
06.2022 - 12.2022
Central Operations Associate
Amazon
10.2021 - 12.2021
Court Marshall
Special Olympics Hawai’i
10.2019 - 10.2019
President Theodore Roosevelt High School