Roya Lopez
Midland,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
T-ROC
01.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Cricket Wireless
01.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Authorized Dealer
Metro PCSInc
01.2015 - 01.2017
- Developed retailer market business plan and sales strategy to attain company sales goals and profitability.
- Participated in retailer network business management activities to maintain operational standards.
- Reviewed market study to determine optimum retailer locations.
- Coordinated regular meetings to review activities and develop business operations.
- Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
O. Comeaux High School
Lafayette, LASkills
- Staff Development
- Monitor Equipment
- Closing and Contract Negotiations
- Operational Efficiency and Safety
- Project Proposals
- Managing Multiple Priorities
- Sell Products
- Order Supplies
- Negotiation
- Manage Contracts
- Customer Relationship Management
- Public Relations
Timeline
Assistant Manager
T-ROC
01.2020 - 10.2022
Assistant Manager
Cricket Wireless
01.2017 - 01.2020
Authorized Dealer
Metro PCSInc
01.2015 - 01.2017
O. Comeaux High School