Royal Ford
San Antonio,TX
Summary
Results-oriented professional with a strong skill set dedicated to making a meaningful impact within a team or organization. Committed to leveraging specific expertise to drive personal and company growth. Seeks opportunities to apply talents and contribute to the success of a dynamic and collaborative environment. Passionate about achieving goals and delivering exceptional results, eager to make a valuable contribution to a forward-thinking company.
Overview
11
11
years of professional experience
2
2
Certification
5
5
years of post-secondary education
Work History
Security Officer
GIGN
10.2023 - Current
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Executed immediate action plans during emergencies and alarms effectively.
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Forklift Operator
Ameritex Pipe & Concrete
12.2022 - 11.2023
- Promoted to Forklift operator after 2 months
- Performed general maintenance of Pipe creation machines
- Inspected Operation machines for damage
- Excellent problem-solving skills
Warehouse Worker
ManpowerGroup
09.2021 - 02.2023
- Worked in a Tire/parts/battery warehouse
- Trained Numerous new team members
- Assisted with preparing the docks
- Loaded/unloaded trucks and boxes
- Operated pallet jacks and racking systems
- Marked and packaged items
- Assembled new products
Site Testing Specialist
Curative
11.2020 - 07.2022
- Serve as advocate of COVID-19 testing efforts within a region, providing oversight and accuracy to COVID-19 testing requests and ensuring testing results are relayed back to
- Put on and remove personal protective equipment (PPE)
- Conduct COVID test (PCR and/or Serology)
- Setup, and breakdown the equipment for events, sample collection handling, and repack the equipment at the end of the event
Caretaker
Autumn Grove Cottage
06.2017 - 10.2020
- Performs home management tasks including dusting, sweeping, mopping, and laundry, cleaning the appointed rooms
- Prepare daily meals, snacks, and provided fluids
- Assisted client with personal hygiene (due to continence/incontinence, immobility, memory loss of how to utilize such basic task or due to being bed ridden)
- Created and maintained an atmosphere of warmth, personal interest and positivity
Call Center Representative
Alorica
03.2018 - 02.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
Sales Associate
sears
12.2013 - 07.2015
- Assisting in sales and answering questions about products, services, and merchandise assist with shelf-stocking responsibilities and organizing displays
- Additional job responsibilities include maintaining a clean work environment and operating cash registers during busy hours
- Became top 10% in the nation for a 2-month period
- Example of high personal and professional conduct for employees and others
Education
High school diploma - Engineering
Highlands Highschool Sa, Tx
San Antonio, TX 01.2008 - 07.2012
Skills
- Load & unload
- Conflict management
- Outside Sales
- Research
- Security
- English
- Emergency management
- Customer service
- Salesforce
- Pallet Jack
- Heavy lifting
- Computer skills
- Typing
- Manufacturing
- Forklift
- Sales Management
- Negotiation
- Outdoor work
- Loss prevention
- CRM Software
- Order Picking
- Order Picker
- Surveillance
- Pricing
- Marketing
- Cold Calling
- Communication skills
- Laundry
- Inside Sales
- Wireless sales
- Sales
- Account Management
- Upselling
- Assembly
- Business Development
Certification
- Phone repair technician September 2018 to Present
- Ensure that all repairs preformed meet the company’s quality standards
- Ensure that our clients receive the highest level of customer service
- Keep track of inventory and customer devices - Maintain cleanliness and professional appearance of store and repair stations
- Maintain positive work environment - Disassemble, test, and replace defective parts
- Reassemble complete device
- Support productivity by ensuring all request are handled in a timely manner
- Have the ability to work unsupervised while prioritizing and delivering timely, high quality work
- CPR Certification
- QIDP Certification
- Driver's License
- Guard Card
- Forklift Certification January 2023 to January 2026
Timeline
Security Officer
GIGN
10.2023 - Current
Forklift Operator
Ameritex Pipe & Concrete
12.2022 - 11.2023
Warehouse Worker
ManpowerGroup
09.2021 - 02.2023
Site Testing Specialist
Curative
11.2020 - 07.2022
Call Center Representative
Alorica
03.2018 - 02.2020
Caretaker
Autumn Grove Cottage
06.2017 - 10.2020
Sales Associate
sears
12.2013 - 07.2015
High school diploma - Engineering
Highlands Highschool Sa, Tx
01.2008 - 07.2012
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