Royal Robins
Lafayette,Louisiana
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Analyst
Acadiana Management Group
05.2024 - Current
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Created dashboards to monitor and track key performance indicators.
- Deployed predictive analytics models to forecast future trends.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
IT Support Specialist II
Vital Integrators
03.2024 - 05.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed End-users by using Microsoft Azure & Active Directory.
Jr. System Administrator
Unitech Training Academy
01.2023 - 03.2024
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Led technical upgrade projects for our school by working and coordinating with consultants and developers for integrations.
IT System Specialist
Unitech Training Academy
07.2022 - 01.2023
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and stand alone environments
- Detected, diagnosed, researched solutions, and resolved desktop and portable computer software and hardware failures.
- Provided users with information, guidance, and instruction on use of desktop and portable computer hardware and software
Education
Master of Science - Informatics
University of Louisiana At Lafayette At Lafayette
Lafayette, LA05.2024
Bachelor of Arts - Computer Art & Animation
University of Louisiana At Lafayette
Lafayette, LA12.2021
Skills
- Proficient in Microsoft Office and utilize apps such as Excel & Outlook to perform daily work functions
- Intermediate in creating basic PowerShell functions to automate general IT tasks
- Intermediate in utilizing Python to load and clean data as well as prepare the acquired data for visual representation
- Proficient in creating Tableau dashboards to better visualize the data acquired during the ETL process so that our stakeholders can gain a better understanding of the data presented
- Intermediate in creating Microsoft Power BI dashboards to visualize the prepared data
- Proficient in administrating and Managing user accounts & licenses in Microsoft Azure through Microsoft Entra ID
- Proficient in developing queries and managing databases using SQL (Structured Query Language)
- Proficient in using SQL Management Studio as a platform to develop SQL Queries, extract data required for analysis, and make changes to tables within a database
Certification
- Certified in Cybersecurity (CC), ISC2: 05/01/24 - 05/01/27
- CompTIA Data+ ce, CompTIA: 06/01/24 - 6/01/27
Languages
English
Native or Bilingual
Timeline
IT Analyst
Acadiana Management Group
05.2024 - Current
IT Support Specialist II
Vital Integrators
03.2024 - 05.2024
Jr. System Administrator
Unitech Training Academy
01.2023 - 03.2024
IT System Specialist
Unitech Training Academy
07.2022 - 01.2023
Master of Science - Informatics
University of Louisiana At Lafayette At Lafayette
Bachelor of Arts - Computer Art & Animation
University of Louisiana At Lafayette
- Certified in Cybersecurity (CC), ISC2: 05/01/24 - 05/01/27
- CompTIA Data+ ce, CompTIA: 06/01/24 - 6/01/27
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