Hi, I’m
Royce C
San Jose Del Monte,Bulacan
Summary
Objectives As a hardworking individual, results oriented and committed to seek and obtain a position that will efficiently and effectively utilize my skills and experience to work with a team that can make a long-standing commitment to gain job satisfaction by exceeding business objectives as a part of a dynamic and professional team.
Overview
4
years of professional experience
Work History
Alorica, Philippines
Technical and Accounting Support
04.2019 - 11.2020
Job overview
- Resolving Technical Issues, Explaining Statements of Accounts.
- Making payment arrangements, Explaining Financial Transactions, Processing orders and account Discounts of AT&T
- Skillful in sorting and explaining Account records of clients of the company
- This is to certify that the information above is true to the best of my knowledge and beliefs
- Received and recorded cash, checks and transfers.
- Utilized automation system to process payments and invoices to streamline transactions.
SMDCPASAY, PHILLIPINES
Property Management Assistant
12.2020 - Current
Job overview
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
Charlton Media GroupPasay, Manila
Research Assistant/Data Entry Associate
02.2021 - 08.2021
Job overview
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Proofread and edited documents to correct errors.
- Created reports and audited charts to maintain concise records.
- Collaborated with other departments to coordinate strategic marketing activities.
- Coordinated marketing events for showcasing product and service offerings.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Managed user authentication and authorization of data access.
HSBC BankMANILA, PHILIPPINES
Customer Service Specialist
10.2021 - 12.2022
Job overview
- Promoted and sold banking products and financial services of Marks and Spencer Products.
- Opened new accounts and served existing customers based on individual financial needs.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Researched account information regarding loans and deposits.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
ShoppableNew York, NY
Product Reasearch Analyst
01.2023 - 05.2023
Job overview
- Recommended launch strategies to improve product line decisions.
- Reviewed customer quotes and return reports, creating weekly summaries for product teams.
- Collaborated with Marketing department on pricing, purchasing, products and sales initiatives.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Created proposals for service and product strategies based on marketing data.
- Gathered product data to upload to websites and online marketplaces.
Education
Bulacan State University
Bachelor of Science from Financial Management
01.2022
Sapang Palay National High School
01.2017
University Overview
Strand: Accountancy & Business Management (ABM) With Honors
Best in Work Immersion
San Jose Del Monte National Trade School
01.2015
Bagong Buhay F Elem School
01.2012
University Overview
With Honors
Skills
- Good English speaking skills
- Complete deadlines
- Intermediate MS Word, Excel Skills, Dropbox, Google Suite, Google Sheets
- Customer Relations
- Multi-Task Management
- Team Development
- Technical Support
- Researching
- Tenant Relations
- Great Planning Skills
- Property Management
Timeline
Product Reasearch Analyst
Shoppable
01.2023 - 05.2023
Customer Service Specialist
HSBC Bank
10.2021 - 12.2022
Research Assistant/Data Entry Associate
Charlton Media Group
02.2021 - 08.2021
Property Management Assistant
SMDC
12.2020 - Current
Technical and Accounting Support
Alorica
04.2019 - 11.2020
Bulacan State University
Bachelor of Science from Financial Management