Summary
Overview
Work History
Education
Skills
Timeline
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ROYCE DRETZKA

BOYNTON BEACH,FL

Summary

Passionate, dedicated, and self-motivated professional with a strong education and background in the Medical Marijuana industry. Cannabis professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Retail Area Manager

Green Dragon
02.2024 - Current
  • Managed 4 retail locations under under my umbrella.
  • Conducted monthly store visits and weekly 1 on 1s with store managers.
  • Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
  • Set sales objectives and attainment plans for South region.
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.

Store Manager

Green Dragon
05.2022 - 02.2024
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 6, store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained 5.0 Google review rating.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Assistant Store Manager

Green Dragon
12.2021 - 05.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Supervised 5 individuals in everyday operations.

Dispensary Lead

GrowHealthy
01.2020 - 12.2021
  • Managed over 400 sale transactions during one business day.
  • Lead dispensary associates, making sure fellow team members are following correct SOPs and remaining compliant with state and company laws and regulations.
  • Performed opening and closing operations.
  • Held responsible for daily and weekly deposits.
  • Receiving and sending out merchandise.
  • Maintaining product inventory daily in store and online.
  • Responsible of keeping all sanitation and training logs up to date daily.

Dispensary Associate

Growhealthy
08.2019 - 01.2020
  • While working at Grow-healthy, job duties included learning and understanding state medical marijuana registry (OMMU) and company SOPs.
  • Working in reception, which includes greeting patients while checking them in and answering any questions.
  • Answering phones to give information or take pickup orders.
  • Learn about company products and procedures.
  • Consult with patients and give recommendations based on individual needs.
  • Being responsible for keeping organized and correct POS.
  • Worked side by side with 15+ team members.

Education

High School Diploma -

Seminole Ridge Community High School Adult
Loxahatchee, FL
07.2010

Skills

  • Business Leadership
  • Shift Scheduling
  • Multitasking and Organization
  • Customer Service
  • Management Team-Building
  • Sales Strategies
  • Inventory Management
  • Employee Training
  • Sales Tracking
  • Records Organization and Management

Timeline

Retail Area Manager

Green Dragon
02.2024 - Current

Store Manager

Green Dragon
05.2022 - 02.2024

Assistant Store Manager

Green Dragon
12.2021 - 05.2022

Dispensary Lead

GrowHealthy
01.2020 - 12.2021

Dispensary Associate

Growhealthy
08.2019 - 01.2020

High School Diploma -

Seminole Ridge Community High School Adult

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ROYCE DRETZKA