Summary
Overview
Work History
Education
Skills
MILITARY SERVICE:
Timeline
Generic

Royce Heath

Winchester,VA

Summary

Dynamic individual with hands-on experience in the building industry and sales. Talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

Branch Manager

Service Tire Truck Center
02.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Tire Sales Consultant

Service Tire Truck Center
09.2022 - 02.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to major commercial fleets.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Maintenance Technician

Berryville Graphics
03.2018 - 09.2022
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.

Mechanic

Service Tire Truck Center
01.2015 - 03.2018
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.

Owner

FleetOne Repair Service
07.2008 - 01.2015
  • Duties include: providing customers with written estimates; service and repair on commercial trucks and trailers; 24 hour on site repair
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.

Code Enforcement Officer

TOWN OF GRANVILLE, NY
05.2006 - 06.2008
  • Enforced NYS building codes, issued permits/inspections

Electrical Supervisor

AFCC
11.2005 - 03.2008
  • Duties included: contracts/bids; supervise in the installation of electrical and mechanical equipment in residential and commercial projects

Education

Granville Central School
Granville, NY
01.1995

Building Trades

BOCES
Queensbury, NY
06-1995

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Team supervision
  • Coaching and mentoring

MILITARY SERVICE:

  • 1998 to 2004 U.S Army National Guard - Honorable discharge / Achieved rank of Staff Sargent E6
  • 1995 to 1998 U.S. Armey /Active Duty - Honorable discharge

Timeline

Branch Manager

Service Tire Truck Center
02.2024 - Current

Tire Sales Consultant

Service Tire Truck Center
09.2022 - 02.2024

Maintenance Technician

Berryville Graphics
03.2018 - 09.2022

Mechanic

Service Tire Truck Center
01.2015 - 03.2018

Owner

FleetOne Repair Service
07.2008 - 01.2015

Code Enforcement Officer

TOWN OF GRANVILLE, NY
05.2006 - 06.2008

Electrical Supervisor

AFCC
11.2005 - 03.2008

Granville Central School

Building Trades

BOCES

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