Summary
Overview
Work History
Skills
Timeline
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Royce Hondl

Anoka,MN

Summary

Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Dedicated to maintaining impeccable service with focus on optimizing guest experiences. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Personal Care Assistant

Gladys Eschenbacher
04.2022 - 11.2023
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, and medication reminders and administration.
  • Remained alert to problems or health issues of clients and competently responded.

Server, Bartender, Supervisor

Billy's Bar And Grill
05.2022 - 10.2023
  • Followed health and safety protocols for customers and staff.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained bartenders on drink preparation, product promotion, and sanitation protocol.
  • Communicated with kitchen staff to deliver customer meals in timely manner.
  • Monitored workflow to improve employee time management and increase productivity.

Restaurant Consultant, Server, Bartender

Balsam Lake Lodge And Restaurant
02.2022 - 05.2022
  • Reviewed business finances and back-end administrative procedures.
  • Updated business appearance, decor, social media accounts and promotional strategies.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such to enhance sales.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server, Bartender, Supervisor

Primo Plates And Pours
05.2020 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols maintaining safe for customers and staff.

Lead Server, Lead Banquet Captain, Administrator

Punch Bowl Social
12.2016 - 03.2020
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Managed budgeting and invoicing for both large and small-scale events.

Skills

  • Staff Management, scheduling and record keeping
  • Point of Sale (POS) system operation
  • Inventory and cost control
  • Performance improvement
  • Dining area maintenance
  • Food sales and promotion
  • Hospitality service expertise
  • High-Volume Dining

Timeline

Server, Bartender, Supervisor

Billy's Bar And Grill
05.2022 - 10.2023

Personal Care Assistant

Gladys Eschenbacher
04.2022 - 11.2023

Restaurant Consultant, Server, Bartender

Balsam Lake Lodge And Restaurant
02.2022 - 05.2022

Server, Bartender, Supervisor

Primo Plates And Pours
05.2020 - 03.2022

Lead Server, Lead Banquet Captain, Administrator

Punch Bowl Social
12.2016 - 03.2020

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Royce Hondl