Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

ROYCE TONG

Monterey Park,CA

Summary

Lead Account Executive skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

13
13
years of professional experience

Work History

Manager

Floressence Flower and Boutique
12.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Promoted business via social media to generate leads and maximize brand identity.

Certified Debt Specialist/Analysis

National Debt Relief
05.2016 - 12.2019
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Worked in call center environment handling manual and automatically dialed outbound calls..
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Handled over 50 calls per day to address customer inquiries and concerns
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Personal Banker

Wells Fargo
03.2012 - 02.2016
  • Assessing client’s financial priorities and recommending products that match their needs.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Acquired and applied financial knowledge to create effective dialogue with customers.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Exceptional computer skills
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.

Customer Service and Account Executive

Air Tiger Express
08.2010 - 02.2012
  • Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

Education

High School Diploma -

Mark Keppel High School
Alhambra, CA

GED -

Pasadena City College
Pasadena

Skills

  • Business Planning
  • Verbal and Written Communication
  • Profit and Loss Analysis
  • Customer Relations

Languages

Chinese (Cantonese)
Native or Bilingual

Timeline

Manager

Floressence Flower and Boutique
12.2019 - Current

Certified Debt Specialist/Analysis

National Debt Relief
05.2016 - 12.2019

Personal Banker

Wells Fargo
03.2012 - 02.2016

Customer Service and Account Executive

Air Tiger Express
08.2010 - 02.2012

High School Diploma -

Mark Keppel High School

GED -

Pasadena City College

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ROYCE TONG