Roy’Easha Nelson
Paragould,AR
Summary
Dedicated Customer Service Representative with over 5 years of experience in fast-paced call center environments. Skilled in building client trust through effective communication and advanced remote support. Experienced in problem solving, conflict resolution, and managing high call volumes while delivering exceptional customer experiences.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Home Health Caregiver
1st Choice Home Care Services Inc
Paragould, AR
10.2020 - Current
- Provided personal care and assistance to clients in their homes.
- Assisted clients with daily living activities such as bathing and grooming.
- Monitored client health conditions and reported changes to healthcare professionals.
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot Online Contact Center
09.2019 - 08.2020
- Resolved discrepancies and issues related to customer orders, ensuring timely and accurate delivery.
- Coordinated with shipping, sales, and customer service departments to streamline order fulfillment processes.
- Reviewed customer orders, located and selected merchandise, and verified accurate order fulfillment.
- Enhanced organization reputation by accepting ownership for new requests.
HOME DELIVERY AGENT
Advanced Services Inc
Memphis, USA
01.2017 - 08.2019
- Supported G.E. Appliances owners by addressing inquiries related to sales, service, warranty, and delivery, resolving issues through effective troubleshooting and service solutions.
- Logged and managed owner records to document complaints, actions taken, and resolutions achieved.
- Executed data entry tasks to maintain accurate records.
PATIENT REGISTRATION REPRESENTATIVE
RI RCM
07.2014 - 12.2016
- Collect and verify patient information and providing compassionate support.
- Answering inbound calls from patients and providers in a busy, fast-paced health care environment.
- Assisted patients with inquiries to ensure clear understanding of their needs. by asking follow-up questions to clarify their problems.
- Collect and verify patient information and provide compassionate support.
- Communicated effectively with physicians and patients using appropriate medical terminology.
Education
HIGH SCHOOL EQUIVALENCY DIPLOMA -
Trezevant High School
Memphis, TN 08.2011 - 08.2012
Skills
- Patient Interaction
- Patient Management
- Care Coordination
- Medical Terminology
- Healthcare Software
- HIPAA
- Epic
- Data Entry
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer Service
- Multitasking
- Organizational skills
- Phone Etiquette
Timeline
Home Health Caregiver
1st Choice Home Care Services Inc
10.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot Online Contact Center
09.2019 - 08.2020
HOME DELIVERY AGENT
Advanced Services Inc
01.2017 - 08.2019
PATIENT REGISTRATION REPRESENTATIVE
RI RCM
07.2014 - 12.2016
HIGH SCHOOL EQUIVALENCY DIPLOMA -
Trezevant High School
08.2011 - 08.2012