Roy Keegan Calicchio

Maximized output without compromising quality by optimizing cutting speeds and feed rates based on material types. Improved part consistency by utilizing statistical process control methods to monitor ongoing production runs. Contributed to lean manufacturing initiatives by identifying and eliminating waste in production process. Collaborated with team members to streamline production processes, resulting in improved workflow and reduced waste. Enhanced product quality by performing precision CNC lathe machining and ensuring adherence to strict tolerances. Mitigated defects by carefully inspecting finished components using various measurement tools like micrometers, calipers, and gauges. Streamlined production schedules by effectively managing work orders, prioritizing tasks according to deadlines. Assisted in training new employees on CNC lathe operation techniques, fostering culture of teamwork and skillsharing. Demonstrated versatility across different materials such as stainless steel, aluminum alloys, brass, bronze and plastics in machined parts production. Supported new product development efforts with prototype creation, providing valuable feedback to engineers for design modifications. Developed jigs, fixtures and tooling to meet production requirements. In addition to lathe machining duties, was cross-trained and was required to learn and perform other duties as necessary to support overall department and business objectives.

Ensured smooth operation of stores by developing and implementing customer service initiatives, and staff training and development programs, resulting in a 26% reduction in customer service complaint calls. Managed inventory levels and ordered merchandise as necessary to maintain adequate stock levels. Oversaw cash handling processes and ensure accuracy of transactions. Monitored store appearance and cleanliness standards. Resolved customer complaints and inquiries in a timely manner. Tracked and reported on key metrics such as sales, profits, and expenses. Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. Completed full vehicle inspections to check for leaks, damage, or other issues of concern. Repaired engine and transmission components to rebuild engine and enhance vitality. Replaced damaged, missing, or defective parts with new and refurbished components.