Summary
Work History
Education
Skills
Timeline
Generic

Roz Kincaid

Charlotte,NC

Summary

Results-oriented professional with health insurance training, medical coding and accounts receivable experience. Known for leveraging analytical thinking and creativity to solve problems, improve efficiencies and deliver high-impact solutions in fast-paced customer focused environments.

Work History

Accounts Receivable Specialist

OrthoCarolina
Charlotte, NC
2018 - Current
  • Effectively manage customer accounts receivables activity using specialized software systems.
  • Monitor customer account details for non-payments, delayed payments, and other irregularities.
  • Recommend process improvements that increase efficiency in Accounts Receivable operations.
  • Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.

Credentialing Coordinator

Thompson Child & Family Focus
Matthews, NC
2015 - 2017
  • Provided guidance and advice to providers on the credentialing process.
  • Identified areas where improvement is needed in order improve efficiency of the overall process.
  • Monitored and tracked documentation expiration dates, ensuring timely submission of files.
  • Managed end-to-end provider credentialing process, ensuring compliance with industry standards.

Healthcare Benefits Specialist

CareFirst Administrators
Charlotte, NC
2004 - 2013
  • Responded to inquires from insureds. HR professionals, and medical providers
  • Analyzed pending claims and submitted required information for reconsideration.
  • Facilitated training for new hires and seasoned associates.
  • Provided claim and health benefit information to patients and treatment partners.

Education

Bachelor of Science - Social Work

UNC Charlotte
Charlotte, NC

Skills

  • Epic
  • Microsoft Word, Outlook, PowerPoint, Teams
  • Medical terminology and coding
  • Availity

Timeline

Accounts Receivable Specialist

OrthoCarolina
2018 - Current

Credentialing Coordinator

Thompson Child & Family Focus
2015 - 2017

Healthcare Benefits Specialist

CareFirst Administrators
2004 - 2013

Bachelor of Science - Social Work

UNC Charlotte
Roz Kincaid