Laura PUGA RUIZ
Dallas,GA
Summary
Detail-oriented Accounts Receivable and Claims Management Specialist with strong analytical skills in investigating billing discrepancies and ensuring insurance compliance. Experienced in compiling data reports to drive process improvements. Currently completing a Bachelor’s in Human Resource Management with a Finance minor, leveraging relevant coursework to enhance operational effectiveness.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Accounts Receivable Specialist
Experity
04.2025 - 07.2026
- Review insurance payments and explanations of benefits to verify account accuracy.
- Apply insurance payments and adjustments accurately to patient accounts.
- Resolved payment issues by investigating reasons for denied or unpaid insurance claims.
- Submit corrected claims and appeals while meeting payer deadlines.
- Work with billing, collections, and other departments to resolve account issues.
- Compiled and analyzed weekly collection reports in Excel to track payment status.
- Analyzed recurring payer trends and communicated insights to leadership for strategic decision-making.
- Handle confidential financial and patient information while maintaining accuracy.
Unbilled Representative
Coram Specialty Infusion Services
03.2021 - 01.2025
- Researched claim issues to identify and rectify billing errors, ensuring accurate account processing.
- Reviewed documentation to ensure claims met insurance requirements before submission.
- Worked directly with insurance companies to resolve claim rejections and missing information.
- Utilized Excel to track team production and streamline reporting processes, enhancing data organization.
- Maintained accurate electronic documentation for patient accounts.
- Collaborated with multiple departments to resolve account discrepancies, facilitating timely resolution and improving accuracy.
- Consistently met productivity and quality expectations while managing a high-volume workload.
Clinical Support Specialist Lead
Coram Specialty Infusion Services
11.2014 - 03.2021
- Coordinated patient care across teams, prioritizing tasks to ensure timely and effective support.
- Collaborated with nurses, pharmacists, insurance companies, and patients to streamline care coordination.
- Trained new employees and provided ongoing support within the department.
- Facilitated improvements in department workflows and developed training materials for enhanced staff onboarding.
- Processed prescription orders and maintained accurate patient documentation.
- Maintained HIPAA compliance while handling confidential patient information.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
10-2026
Associate of Science - Data Analytics
Southern New Hampshire University
12-2022
Skills
- Accounts receivable
- Claims management
- Bill processing
- Billing resolution
- Account Reconciliation
- Payroll Calculations
- Payroll Reporting
- Financial Analysis
- Data Analysis
- Data management
- Data assessment
- Research
- Microsoft Excel
- Pivot Tables
- XLOOKUP
- VLOOKUP
- SUMIFS
- IF Statements
- Conditional Formatting
- SQL
- Tableau
- Salesforce
- Documentation
- Process Improvement
- Team collaboration
- Attention to detail
- Problem Solving
- Time Management
- Due diligence
- Microsoft Office
- Epic
- Team collaboration
- Python
- Data management
- Accounts receivable
Certification
- Fostering an Inclusive Culture
- Leading and Managing Change
Payroll Finance Data Projects
- Completed payroll projects involving gross pay, net pay, overtime calculations, payroll taxes, benefit deductions, paid leave, and payroll reporting.
- Used Microsoft Excel to organize payroll information, verify calculations, and prepare payroll reports.
- Built spreadsheets using Pivot Tables, XLOOKUP, VLOOKUP, IF statements, SUMIFS, and Conditional Formatting to analyze payroll and financial data.
- Completed finance projects involving budgeting, financial analysis, reconciliations, and spreadsheet modeling.
- Applied payroll tax rules and wage calculations to real-world payroll scenarios.
- Reviewed payroll information for accuracy and corrected calculation errors before finalizing reports.
- Used SQL, Python, Tableau, and Excel in data analytics coursework to analyze datasets, identify trends, and present findings.
Coursework
- Human Resources
- Finance & Analytics
- Payroll Accounting
- Compensation and Benefits
- HR Information Systems
- Employment Law
- Organizational Leadership
- Business Analytics
Timeline
Accounts Receivable Specialist
Experity
04.2025 - 07.2026
Unbilled Representative
Coram Specialty Infusion Services
03.2021 - 01.2025
Clinical Support Specialist Lead
Coram Specialty Infusion Services
11.2014 - 03.2021
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Associate of Science - Data Analytics
Southern New Hampshire University