Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Roza Tabrizi

Plano,TX

Summary

Dynamic and detail-oriented professional with extensive customer service experience at ALIVE. Proven ability to manage client relationships and scheduling efficiently. Skilled in cash handling and problem-solving, consistently ensuring a welcoming environment. Recognized for maintaining high hygiene standards and enhancing client satisfaction through attentive service and effective team collaboration.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

ALIVE
05.2025 - Current
  • Greeted and checked in clients for classes, ensuring a welcoming and professional front desk experience
  • Managed client memberships, class bookings, and account updates using scheduling software
  • Responded to client inquiries in person, over the phone, and via email, providing accurate information about services and studio policies
  • Performed daily cleaning tasks including tidying Pilates rooms, sanitizing equipment, and maintaining a clean, organized environment
  • Handled laundry duties such as washing, drying, and folding towels for client and staff use
  • Ensured restrooms were fully stocked and regularly cleaned to uphold studio hygiene standards

Staff Member

Crepe Delicious
03.2024 - 07.2024
  • Operated the cash register, processed customer transactions, and provided friendly, efficient service
  • Prepared a variety of crepes and smoothies to order, ensuring quality, presentation, and speed
  • Maintained cleanliness and organization of the kitchen, dining area, and equipment in accordance with health and safety standards
  • Assisted with restocking supplies and ingredients to support smooth daily operations
  • Worked collaboratively with team members to ensure a positive customer experience during busy shifts

Manager

OMGelato
12.2021 - 01.2024
  • Trained and supervised new employees, ensuring adherence to company standards and excellent customer service
  • Produced high-quality gelato from scratch, maintaining consistency, hygiene, and flavor standards
  • Managed daily inventory, tracked stock levels, and coordinated ordering of ingredients and supplies
  • Operated POS system, handled cash and card transactions accurately, and resolved customer inquiries
  • Oversaw day-to-day store operations, including opening/closing procedures and staff scheduling
  • Maintained cleanliness and organization of the store in compliance with health and safety regulations
  • Assisted in marketing efforts such as in-store promotions and seasonal product rollouts

Education

Still in Highschool -

Plano West Senior High School
Plano, TX
05-2027

Skills

  • Customer service

  • Attention to detail

  • Time management

  • Listening skills

  • Cash handling

  • Data entry

  • Problem-solving skills

  • Telephone etiquette

  • Scheduling

  • Team collaboration

  • Office organization

  • Work prioritization

Languages

Persian
Native or Bilingual

Interests

  • Enjoy participating in [activity] for overall physical and mental well-being
  • Gym Workouts
  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work

Timeline

Front Desk Receptionist

ALIVE
05.2025 - Current

Staff Member

Crepe Delicious
03.2024 - 07.2024

Manager

OMGelato
12.2021 - 01.2024

Still in Highschool -

Plano West Senior High School

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