Rozalina Manikatova
Darien,IL
Summary
Highly motivated and organized professional with exceptional verbal and written communication skills. Seeking a full-time position to utilize customer service experience, strong positive work ethic, and supporting accomplishments. Demonstrates high motivation, knowledge, and professionalism in working well under pressure with attention to detail. Self-starter with effective interpersonal skills, committed to skill mastery and contributing to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Catering Lead / Coordinator
Panera Bread
04.2022 - Current
- Maintaining strong relationships with clients through clear communication, attentive listening, and personalized service via email or phone.
- Managing inventory control for supplies and ingredients, reducing waste and maintaining optimal stock levels.
- Monitoring food preparation, production, and packaging for quality control.
- Increased repeat business from satisfied customers through effective relationship-building strategies such as follow-up calls and personalized thank-you notes.
- Managing Clients Invoices.
- Assist clients in planning and selectig food for their events.
Team Manager (Food Cost Specialist)
Panera Bread
10.2019 - 04.2022
- Implemented waste reduction initiatives by monitoring inventory levels closely and adjusting orders accordingly.
- Controlled food costs and managed inventory.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Associate Trainer
Panera Bread
09.2017 - 10.2019
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Stylist Assistant
Mario Tricoci Hair Salon & Day Spa
08.2014 - 06.2017
- Helped maintain a clean and inviting space for clients by conducting regular inventory checks and ensuring all styling tools were properly sanitized.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor and engaging with clients in friendly conversation.
- Improved customer retention through exceptional service and attention to detail during consultations.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Studied advanced techniques to develop proficiency and better serve customers.
Crew leader
Sweet Tomatoes
10.2012 - 07.2014
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Education
Cosmetology - Hair Design / Make Up / Facials / Nails / Waxing
Pivot Point Academy
Bloomingdale, IL11-2015
General Education -
College of DuPage
Glen Ellyn, IL05-2012
High School Diploma -
York Community High School
Elmhurst, IL06-2010
Skills
- Detail-orientated
- Organizational skills
- Time management abilities
- Phone and email etiquette
- Teamwork skills
- Catering management
- Computer skills
- Fast Paced environment
- Event coordination
- Verbal and written communication
- Outstanding customer service
- Microsoft office ( Word, Outlook, PowerPoint, Excel)
- Problem-solving
- Leadership skills
- Management skills
- Positive attitude
- Workday
- Salesforce
- Inventory control
Certification
- ServSafe Food Handler's Certification
- Cosmetology License - IL Board of Cosmetology.
- Eyelash Extension Certification
Languages
Bulgarian
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Timeline
Catering Lead / Coordinator
Panera Bread
04.2022 - Current
Team Manager (Food Cost Specialist)
Panera Bread
10.2019 - 04.2022
Associate Trainer
Panera Bread
09.2017 - 10.2019
Stylist Assistant
Mario Tricoci Hair Salon & Day Spa
08.2014 - 06.2017
Crew leader
Sweet Tomatoes
10.2012 - 07.2014
Cosmetology - Hair Design / Make Up / Facials / Nails / Waxing
Pivot Point Academy
General Education -
College of DuPage
High School Diploma -
York Community High School
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread
Jacob PhilogeneJacob Philogene
Team Leader at Panera BreadTeam Leader at Panera Bread
Nicklaus GrieveNicklaus Grieve
Associate/Team Leader at Panera BreadAssociate/Team Leader at Panera Bread
Jennifer SantucciJennifer Santucci
911 Emergency Dispatcher at Village of Broadview911 Emergency Dispatcher at Village of Broadview