Rozana Arguelles Licea
Cypress
Summary
Detail-oriented and organized professional pursuing a Business degree with experience in customer service, scheduling, administrative support, and client communication. Skilled in multitasking, maintaining accurate records, and providing excellent customer service in fast-paced environments. Bilingual with strong interpersonal and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swim Instructor/ Supervisor
Pengu Swim School
Sugar Land
12.2025 - Current
- Led safety briefings and clarified policies for participants and parents to enhance understanding and compliance.
- Coordinated scheduling and appointment bookings for clients to optimize resource allocation.
- Monitored student progress and provided tailored feedback to foster continuous skill development.
- Maintained rigorous safety standards during all activities, ensuring secure learning environments.
Beauty Advisor
Sephora
Houston
05.2024 - 10.2025
- Maintained filing systems for easy access to documents and information.
- Maintained organized documentation for customer interactions and inquiries.
- Boosted customer satisfaction by guiding product selection tailored to individual needs.
- Educated clients on application techniques and benefits through engaging product demonstrations.
- Organized sales floor layout to enhance customer shopping experience and accessibility.
Education
ASSOCIATE OF ARTS - Business
Lone Star College
CANDIDATE, TX08-2027
Skills
- Bilingual
- Microsoft Word, Excel, PowerPoint
- Google Docs, Google Sheets
- Email management
- Filing and Organization
- Multitasking proficiency
Certification
Red Cross Certified, CPR/ First Aid
Languages
Spanish
Full Professional
English
Full Professional
Affiliations
- Supervised team members
- Handled scheduling for over 200 students
- Maintained Safety Compliance
Timeline
Swim Instructor/ Supervisor
Pengu Swim School
12.2025 - Current
Beauty Advisor
Sephora
05.2024 - 10.2025
ASSOCIATE OF ARTS - Business
Lone Star College