ROZARIO QUIROZ
Austin
Summary
Detail-oriented coordination and client support professional with experience in healthcare navigation, eligibility processing, and multi-region service operations. Demonstrates strong communication, analytical thinking, and the ability to manage complex caseloads while maintaining accuracy and compliance. Adept at cultivating productive client relationships, collaborating across internal teams, and supporting data-driven reporting and service delivery. Brings additional structure, discipline, and operational readiness from U.S. Navy Reserve training. Currently pursuing a BBA in Marketing to in pursue long-term growth in account management and client success roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Advisor / Care Concierge
The Helper Bees
03.2025 - Current
• Support clients and policyholders with eligibility, benefits navigation, and service coordination.
• Resolve escalations, manage service tickets, and ensure timely referral fulfillment.
• Maintain accurate documentation and HIPAA compliance across 375+ monthly cases.
• Collaborate with internal teams to improve workflows and service delivery
Quartermaster
United States Navy Reserve
08.2024 - Current
• Trained in navigation, shipboard operations, and precision task execution.
• Strengthened discipline, situational awareness, and adherence to structured procedures.
• Built teamwork, communication, and operational readiness in fast‑paced environments.
Administrative Assistant
Molten Metal
05.2023 - 08.2024
• Managed client communication and improved response efficiency.
• Supported workflow improvements through feedback and documentation accuracy.
• Coordinated internal communication, scheduling, and daily operational tasks.
Real Estate Assistant
Independent Contractor
01.2023 - 08.2024
• Provided administrative and marketing support to licensed real estate agents.
• Prepared open houses, handled staging, signage, and guest coordination.
• Scheduled showings and client meetings.
• Maintained organized digital files
Education
Bachelor of Business Administration - Marketing
Texas A&M University
01-2028
Associate of Arts - Business Administration - Marketing
Austin Community College
05-2026
High School Diploma -
4.0 GPA
Skills
- Adapts Quickly
- Benefits Navigation
- Data & Reporting
- Problem Solving
- Time management
- Public Speaking
Certification
• HIPAA Compliance
• Customer Service
• Navy Quartermaster Training
Timeline
Care Advisor / Care Concierge
The Helper Bees
03.2025 - Current
Quartermaster
United States Navy Reserve
08.2024 - Current
Administrative Assistant
Molten Metal
05.2023 - 08.2024
Real Estate Assistant
Independent Contractor
01.2023 - 08.2024
Bachelor of Business Administration - Marketing
Texas A&M University
Associate of Arts - Business Administration - Marketing
Austin Community College
High School Diploma -
4.0 GPA