ROZIE MURPHY

Experienced and educated professional dedicated to promoting positive change through compassionate and knowledgeable interactions. Skilled in relating to individuals with understanding, striving to make a meaningful impact. Committed to utilizing expertise and background to drive positive change and passionate about making a difference in the lives of others. Focused on empathy and a strong desire to contribute, aiming to create a lasting impact in the community.

• Naloxone Training -6/2024
• Effective Team Communication-2/2024
• Completed Contact Tracing Training through Community College of Baltimore County, Continuing Education: 05/2020
• VITA Tax Preparer: 01/2020
• AIRS Certification for 211: 05/2019
• Child Welfare Pre-Service Training: 05/2017 Introduction to Family Preservation, Assessing, and Planning for Risk and Safety, Trauma-Informed Casework, and Solution-Based Casework received while employed with DSS.

• Mayor’s Office of Children and Family Success-Human Services Worker II, 11/2023, Present, Assigns and reviews the work of human services personnel engaged in case management, community liaison, complaint and problem resolution, information, and referral work related to services. Advises superiors on program operations and problems and recommends changes and modifications.
• Mayor’s Office of Children and Family Success-Human Services Worker I, 08/2019, 11/2023, Offer case management services to clients seeking assistance with housing and utility concerns. Serves as a community liaison to address and resolve problems within the community. Provide information and referrals related to City, State, and private institution services as needed.
• United Way 2-1-1 Information and Referral Specialist, 04/2018, 08/2019, Answer calls, e-mails, and faxes to identify/assess the inquirer's needs. Respond to each inquirer professionally, non-judgmentally, and culturally appropriately, providing accurate information and enabling the inquirer to choose the most appropriate resource(s). Advocate for inquirer when appropriate. Makes presentations to community groups to promote United Way and its work.
• Baltimore City Department of Social Services: Family Services Caseworker II, 03/2017, 04/2018, Provide case management services to families with children that are in crisis. Assess the safety of children in their homes and determine if interventions are needed. Provide families/individuals with appropriate agency services to identify and resolve issues/concerns, both personal and environmental, that threaten their functioning within the community or their independence. Provide appropriate, effective, timely services to families to identify, develop, and use their potential capabilities and community resources. Record statistical data to ensure the accuracy of monthly reports.
• Housing Commission of Anne Arundel County: Family Self-Sufficiency Coordinator, 10/2016, 03/2017, Conduct individual and group assessments to determine eligibility for the Family Self-Sufficiency Program. Provide case management and referral services to FSS-contracted families. Coordinate meetings/workshops with local agencies and service providers to maintain ongoing client support as needed.
• St. Vincent de Paul Head Start, Baltimore, MD: Family Service Coordinator, 11/2008, 10/2016, Provide case management for children and their families, my tasks include conducting assessments, providing counseling and interventions, offering crisis intervention, accessing community resources, and establishing partnerships, recording progress notes and reports, implementing and monitoring special projects and activities, facilitating groups and meetings, and utilizing outreach efforts to recruit children.