Rozlyn Cuellar
Chicago,IL
Summary
Proven multi-tasker and communicator, I excelled at Prombay by enhancing customer satisfaction and fostering loyalty through exceptional service. As a Nanny/House Manager, I nurtured positive environments, ensuring child development and establishing lasting connections. My blend of reliability, customer service expertise, and time management skills drive success in dynamic settings.
Overview
6
6
years of professional experience
Work History
Nanny/House Manager
Private
Western Springs, IL
10.2021 - Current
- Assisted with light housekeeping duties as well as running errands.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supervised children engaged in physical activity, learning and social skills with peers.
Sales Associate
Prombay
Lombard
01.2020 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Argo High School
Summit, IL05.2017
Skills
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Approachable
- Customer Service
- Time Management
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Verbal/written communication
- Store Opening and Closing
Timeline
Nanny/House Manager
Private
10.2021 - Current
Sales Associate
Prombay
01.2020 - 05.2020
Argo High School