Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rozmeen Ali

Rozmeen Ali

Lewisville ,TX

Summary

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support.

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

22
22
years of professional experience

Work History

Retail Sales Executive

Electro king
Dallas , TX
03.2024 - Current
  • Collaborated with other departments within the organization to ensure smooth operations.
  • Monitored team sales targets and addressed deficiencies.
  • Developed and implemented sales strategies to achieve monthly and annual sales targets.
  • Assisted in the development of marketing plans for current products and new product launches.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Claims Adjuster

Bajaj Allianz General Insurance
Dallas, TX
03.2023 - 03.2024
  • Coordinated with law enforcement and testified at criminal proceedings.
  • Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
  • Communicated with reinsurance brokers to obtain claim information for processing.

IT Support Engineer

SRK Enterprise
Dallas, TX
04.2013 - 02.2023
  • Maintained positive working relationship with fellow staff and management.
  • Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
  • Served as first point of contact for incoming technical service calls and emails.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Oversaw daily performance of computer systems.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Updated customer information and account status in the database following each interaction.

IT Project Manager

Metro PCSInc
Dallas , TX
09.2010 - 04.2013
  • Procured software, hardware and infrastructure required to meet program demands.
  • Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
  • Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
  • Brought in additional project personnel and resources to meet demands.
  • Maintained up-to-date knowledge of industry best practices related to IT Project Management.
  • Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
  • Evaluated existing systems performance metrics in order to identify areas needing improvement.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.

Marketing Manager

Sams Wireless
Arlington , TX
08.2005 - 07.2010
  • Set specific marketing goals that align with the overall direction and business goals.
  • Supervised creation of marketing materials and collateral.
  • Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
  • Oversaw the company's marketing budget.
  • Generated ideas to increase sales through creative promotions.
  • Organized trade shows and exhibitions to promote brand awareness.
  • Prepared and sent proposals to prospective clients.

Jewelry Sales Manager

Jewelry Box Outlet
Grapeland, Texas
01.2003 - 08.2005
  • Collaborated with marketing team on campaigns designed to increase brand awareness.
  • Created daily work schedules for staff members to maximize efficiency and productivity.
  • Coached, developed and motivated team to achieve revenue goals.

Education

All Line Adjuster -

The Adjuster School
Houston, TX
03-2021

Bachelor - Business Administration

Tarrant County College
Fort Worth, TX

Skills

  • Network architecture
  • Wireless networking
  • Network troubleshooting
  • All line Claim Adjuster
  • responsible for investigating and evaluating insurance claims by assessing the extent of damage, determining the validity of a claim based on policy terms, and negotiating a settlement amount with the policyholder on behalf of the insurance company
  • Microsoft 365 infrastructure
  • managing and maintaining the underlying cloud infrastructure that powers the Windows 365 service, including provisioning virtual machines, network configuration and security settings

Timeline

Retail Sales Executive

Electro king
03.2024 - Current

Claims Adjuster

Bajaj Allianz General Insurance
03.2023 - 03.2024

IT Support Engineer

SRK Enterprise
04.2013 - 02.2023

IT Project Manager

Metro PCSInc
09.2010 - 04.2013

Marketing Manager

Sams Wireless
08.2005 - 07.2010

Jewelry Sales Manager

Jewelry Box Outlet
01.2003 - 08.2005

All Line Adjuster -

The Adjuster School

Bachelor - Business Administration

Tarrant County College

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