Raymond D. Parks
Mitchellville,MD
Summary
A results-oriented IT Technical Project Manager with 15 years of experience successfully delivering complex technology projects by leveraging strong technical expertise in turnkey VOIP, Data, Video, Structured Cabling, Switch, Router, and associated Peripheral installations. Exceptional project management skills in utilizing Agile and Waterfall methodologies, and proven ability to lead cross-functional teams to achieve project goals on time and within budget, consistently exceeding client expectations and revenue growth. Projects include the VOIP installations for AT&T, Booze Allen Hamilton, CACI, SAIC, National Geographics, Peace Corps, and OCC.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Technical Project Manager/ Telecommunications Specialist
Office of the Comptroller of the Currency (OCC)
05.2015 - 03.2024
- Career began in2015 under AT&T Government Solutions (Contractor) for OCC
- Transitioned to Full Time Government Employee (FTE) in2017 with the same responsibilities
- Perform technical planning of telecommunications projects including the management of RedSky E911, Avaya Aura Messaging, Cisco CUCM, Cisco switch/router and video, Riverbed Firewall, and connected peripherals and adjuncts
- Host weekly recurring meetings with multiple business units including but not limited to Security Operations, Telecommunications/Network Engineers, Facilities Operations Engineers, Cyber Security Engineers, Network Operations Center Staff (NOC) to review the OCC's infrastructure connectivity and plan future implementations and planed power downs, and decommissioning of network systems
- Establish policies related to server specification, latest security features, firmware/hardware upgrades to ensure telecommunications systems follow cyber security and compliance standards based on monthly agency security scan reports and NIST recommendations for all federal systems
- Prepare annual budget request Senior Staff and Acquisitions approval for yearly project projections
- Proposed budgets by my team include the cost of technical assistance, installation, testing, modification, and maintenance of telecommunications equipment, licensing, and vendor services/ support
- Assign teams to maintain protocols and procedures after installations or upgrades of voice and data systems
- Perform system analysis, programming, and designs based on customer requirements
- Install, maintain, and monitor all software and hardware for OCC Headquarters and District Offices
- The same duties apply during the decommissioning of Field Office voice and data platforms and provide input on new developments
- Manage multiple projects or tasks through the systems development life cycle (Agile/Waterfall) from project initiation, requirements gathering, design, development, testing, implementation, and maintenance by using a standard methodologies recommended by OCC's standard operating procedures (SOP)
- Direct Staff (including contractors) in administering, developing, and maintaining information technology projects
- This includes ensuring my technical team meets milestones, quality assurance guidelines, and technical support is provided after each project
- Coordinate project activities across different organizational business units to ensure that efforts are initiated efficiently and effectively
- Communicate with the Office of Cyber Security to scan servers and equipment for vulnerabilities
- Also, provide senior management with weekly status updates of telecommunications projects and operations
- As a Project Manager, I provide support in the planning, acquisition, installation, operations, maintenance, and configuration control of telecommunication services
- I define the scope of a project, conduct risk analysis, and develop the statement of work for headquarters and remote site infrastructure
- Assign responsibilities to team members to implement the proposed project plan supporting the agency's IT VOIP architecture and overall business needs
- Support OCC Bank Examiner customers by troubleshooting voice and data service issues generated via SolarWinds and/or Service Now
- Identify, analyze, and manage Cisco, Avaya, Veriv, Satellite TV and Data Center Systems software and hardware failures to ensure consistent day to day telecommunications operations
- Provide concise effective written and oral status reports to Senior Governmental Staff and Stakeholders
- Coordinate annual building power down/power up procedures across business units to ensure the integrity of all IT equipment in OCC's Headquarters, Field Offices, and Emergency Disaster Recovery Sites (EDR)
- Review weekly Help Desk reports via “Service Now” to ensure customer satisfaction, urgent request, and provide measures to senior staff to improve quality assurance
- Contracting Officer Representative (COR) for Gigabit Voice and Data Circuits providing connections to all field offices across the country and abroad
- This included monitoring monthly reports, calling in trouble tickets when service was down, maintaining Vendor performance, and approve monthly invoices
- I maintained direct communications and received reports from Gigabit Circuit vendors such as CenturyLink, Verizon, Light Tower, and Lumens
- Design and implementation of OCC's Secured Compartmental Facility (SCIF) to include voice, data, and video connectivity on a secure network separate from OCC's standard production environment
- Managed OCC Guest WIFI installation and services provided by outside Vendor
- Salary:155,000.00 USO annually
- Hours per week:40
- Specialist: NB5 or GS-14 Step5 Equivalent
IT/Telecommunications Specialist
Peace Corps
02.2009 - 05.2015
- Served as Project Manager overseeing tie lines between Private Branch Exchange (PBX), Voice Over Internet Protocol (VOIP) and various external sources of the Peace Corps telecommunications infrastructure
- Submit NETWORX requests for Verizon Gigabit Circuits, Toll Free Services, Calling Cards, and audio/video webinar services via Cisco WebEx, and new Cell Phone request
- Created the design and specification documentations for the installation of voice and data Cat 6 and Fiber Optic cabling/wiring for telecommunications equipment and peripheral functions
- Handle provisioning of data circuits, cabling, and wiring of equipment between MDF and IDF closets
- Initiated circuit installations disconnects, monitored and prioritized trouble tickets of all Gigabit Circuits nationwide and globally to support the agency's mission
- Developed, analyzed, and recommended changes to telecommunication related statements of work (SOP) including move, adds, changes (MAC) to ensure compliance with Agency policies
- Developed written budget analysis and project status reports and correspondence to stakeholders in an effective manner
- Conducted studies related to circuit management, efficiencies, controls, long-range usage, and allocation
- Implemented processes for controlling fraud, abuse, and auditing circuit usage and costs
- Served as Contracting Officer's Representative (COR) for contracts providing Agency-wide smartphones and satellite phone devices
- Provided technical direction, clarification, and guidance with respect to contract specifications and modification requests; performed governmental evaluation of a cost estimate for a change request; verified vendor invoices for accuracy and timeliness prior to payment; and developed statements of work for contractors
- Procured telecommunications services by developing project requirements including setting priorities for short- and long-term goals; developing project schedules and milestones; managing budgets; ensuring quality of deliverables; and monitoring contractor performance
- Organized Technical Evaluation Panels (TEP's) and consulted with customers to identify user requirements, availability of solutions, and alternative services
- Supervised telecommunications help desk contractors to ensure customer satisfaction and quality assurance of daily operations
- Served as Telecommunications Division Lead at senior staff meetings
- Presented monthly updates on telecommunications strategies, operational concepts, and procedures
- Coordinated telecommunications activities with the Office of Acquisitions, GSA, and external service providers
- Salary: 93,000.00 USO annually
- Hours per week:40
- Series:0391 Pay Plan: FP Grade:3
Senior Field Services Technician
Strategic Products and Services (SPS)
08.2004 - 02.2009
- Installed and programmed multiple Avaya PBX Platforms throughout the United States including the S8XXX series, Definity, Prologix, IP Office, Partner, and Magix
- Performed software and firmware upgrades for Avaya phones, processors, and circuit packs
- Conducted site surveys for data center, main distribution frame, and indirect distribution frame layouts
- Provided customers with detailed space and system requirements
- Effectively communicated survey results with sales and project management staff
- Provided remote help desk support to customers/technicians and trained end users on phone and voicemail equipment
- Provided scope of work for vendors and electrical contractors to ensure proper installation of power outlets and low voltage cabling
- Supervised service providers such as Verizon and Paetec during the installations of T1 and PRI circuits
- Designed LAN room layouts for the Avaya PBX infrastructure and supervised turnkey installations
- Expanded corporate networks to drive revenue by implementing additional voice networks for business field offices
- Expanded the company's coverage area by selecting and overseeing sub-contractors throughout the East Coast
- Facilitating this effort drove revenue up25% to meet quarterly financial goals
- Salary:60,000.00 USO per year
- Hours per week:40
Senior Field Services Technician
Unified Communications
01.1999 - 01.2004
- 40 hours/week
Aviation Specialist (Private/E-2)
United States Army Reserve
12.1993 - 11.2001
- Processed local and cross-country flight clearances
- Checked accuracy of flight plans and filed with ATC
- Maintained flight logs on incoming/outgoing flights and individual flight records
- Provided alerts to crash crews when emergencies arose
- Interpreted and posted weather reports
- Assisted with coordinating fuel, maintenance, and tow for aircraft
- Set up remote field operations in De-Militarized Zones for the operations of Army Tri Ops to maintain and dispatch Chinook, Apache, and Blackhawk helicopters
- Salary:25,000 USO per year
- Hours per month:20
Senior Field Services Technician
HCI Technologies
01.1997 - 01.1999
- 40 hours/week
Education
Certificate -
01.1994
General Studies
01.1993
Diploma - undefined
01.1992
Skills
- Technical project planning
- Project leadership
- Stakeholder communication
- Budget management
- Change management
- Conferencing and Lan Room design
- CCNA
Certification
- Verizon Networx Training (Public Utilities)2012
- CIPT1 Implementing Cisco Unified Communications Manager Global Knowledge, Arlington Virginia (Computer Science)2012
- IT Project Management-Certificate Received Global Knowledge, Arlington Virginia (Business Management)2011
- Project Quality Management-Certificate Received The Graduate School, Bethesda Maryland (Business Management)2011
- ICND2 Interconnecting Cisco Network Devices-Certificate Received Global Knowledge, Arlington Virginia (Computer Science)2011
- ICND1 Interconnecting Cisco Network Devices-Certificate Received Global Knowledge, Arlington Virginia (Computer Science)2010
- ACUCM Administering Cisco Unified Communication Manager-Certificate Received Skyline ATS, Columbia Maryland (Telecommunications Management)2009
- Avaya S Series Server Installation/Admin Training-Certificate Received2007
- Avaya University, online (Telecommunications Management)
- Avaya IP Office Installation and Basic Programming – Certificate Received2001 Avaya Certified Training Instructor, Herndon Virginia (Telecommunications Management)
- Definity G3 Admin Training – Certificate Received2000 Lucent Certified Instructor- Led Training, Herndon Virginia (Telecommunications Management)
Awards
15 Years of Service Awards OCC2020, Project Completion Awards OCC2021, Five Years of Service Award Strategic Products and Services2009, Outstanding Performance United States Peace Corps2011, Certificate of Appreciation United States Peace Corps2012, Directors Service Award United States Peace Corps2014
Contracting Officer Representative (COR)/Designated Agency Representative (DAR)
- COR Gigabit Circuit Contracts Comptroller of the Currency
- COR T-Mobile Wireless Contract United States Peace Corps COR
- Verizon Networks Contract United States Peace Corps
- DAR Iridium Satellite Phone Contract United States Peace Corps
Timeline
Technical Project Manager/ Telecommunications Specialist - Office of the Comptroller of the Currency (OCC)
05.2015 - 03.2024
IT/Telecommunications Specialist - Peace Corps
02.2009 - 05.2015
Senior Field Services Technician - Strategic Products and Services (SPS)
08.2004 - 02.2009
Senior Field Services Technician - Unified Communications
01.1999 - 01.2004
Senior Field Services Technician - HCI Technologies
01.1997 - 01.1999
Aviation Specialist (Private/E-2) - United States Army Reserve
12.1993 - 11.2001
Prince Georges Community College - , General Studies
Bowie Senior High School - Diploma,
- Verizon Networx Training (Public Utilities)2012
- CIPT1 Implementing Cisco Unified Communications Manager Global Knowledge, Arlington Virginia (Computer Science)2012
- IT Project Management-Certificate Received Global Knowledge, Arlington Virginia (Business Management)2011
- Project Quality Management-Certificate Received The Graduate School, Bethesda Maryland (Business Management)2011
- ICND2 Interconnecting Cisco Network Devices-Certificate Received Global Knowledge, Arlington Virginia (Computer Science)2011
- ICND1 Interconnecting Cisco Network Devices-Certificate Received Global Knowledge, Arlington Virginia (Computer Science)2010
- ACUCM Administering Cisco Unified Communication Manager-Certificate Received Skyline ATS, Columbia Maryland (Telecommunications Management)2009
- Avaya S Series Server Installation/Admin Training-Certificate Received2007
- Avaya University, online (Telecommunications Management)
- Avaya IP Office Installation and Basic Programming – Certificate Received2001 Avaya Certified Training Instructor, Herndon Virginia (Telecommunications Management)
- Definity G3 Admin Training – Certificate Received2000 Lucent Certified Instructor- Led Training, Herndon Virginia (Telecommunications Management)
Army Aviations (Ft. Rucker AL) - Certificate,
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