Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Redgie Decamp

Loganville,GA

Summary

Results-driven healthcare operations professional with 5+ years of experience coordinating complex workflows, managing competing priorities, and driving operational efficiency in a highly regulated environment. Proven ability to coordinate high-volume deliverables, collaborate with cross-functional teams, identify and resolve operational challenges, and maintain compliance with established standards and deadlines. Experienced in process improvement, stakeholder communication, team training, and workflow management. Seeking to leverage strong organizational, problem-solving, and leadership capabilities to drive successful project execution and business outcomes.

Overview

8
8
years of professional experience

Work History

Reports Coordinator

West Physics
Atlanta, GA
06.2021 - Current
  • Support end-to-end processing of 300+ regulatory reports each month, maintaining accuracy, compliance, and timely delivery to healthcare clients, physicians, and regulatory agencies.
  • Assisted reports department leadership in identifying workflow improvements, resolving operational issues, and supporting process enhancements to optimize reporting efficiency.
  • Serve as primary tester for company reporting portal, providing detailed feedback during three-month testing period to improve system functionality before company-wide implementation.
  • Co-authored and maintained reports processing manual to standardize procedures and enhance onboarding consistency for new team members.
  • Train and onboard 5+ employees on reporting procedures, internal systems, quality standards, and department workflows.
  • Communicate daily with physicians, clients, and internal teams using RingCentral, Zoom, and video conferencing platforms to coordinate reporting activities and resolve inquiries.
  • Handle confidential electronic records while maintaining compliance with company policies and regulatory requirements.

Project Coordinator

Pace Analytical
Miami, FL
06.2019 - 05.2021
  • Coordinated project timelines, scope, and budget adherence to ensure successful delivery.
  • Cultivated client relationships and facilitated communication with stakeholders to enhance project collaboration.
  • Supported review and coordination of 25-40 client work orders daily to maintain project accuracy, timelines, and communication between clients and laboratory teams.
  • Managed project operations in the absence of project manager, ensuring continuity and support for team objectives.
  • Contacted clients by phone or email regarding discrepancies and project delays.
  • Scheduled client pickup and drop-off with couriers on calendar.
  • Prepared inter-regional chain of custody paperwork for subcontract laboratories.
  • Located rush COCs, checked turnaround time, and communicated incoming arrival details to processing laboratory.
  • Created and reviewed LabTracks updates to share analyte list changes with corresponding laboratory department.
  • Generated EDDs, forms, and preliminary reports.
  • Handled incoming client calls to address questions.
  • Used ADAPT software and Microsoft Excel proficiently.

Client Services Technician

Pace Analytical
Pompano Beach, FL
05.2018 - 06.2019
  • Reached top producer status in Pace Pompano sample receiving, handling 78% of all client sample intakes.
  • Reviewed and processed 60 to 100 chain of custody forms daily, ensuring compliance with regulatory standards.
  • Processed incoming samples and routed to appropriate labs and storage department within strict time constraints
  • Resolved client order errors, facilitating timely completion of priority samples.
  • Manually sorted samples, checked preservation, identified issues, documented discrepancies, and reported findings.
  • Entered water sample data into LIMS, created work orders, and assigned analyses.
  • Trained and guided new technicians on SOPs and QA/QC protocols.

Education

Bachelor of Arts - Biology

Florida Atlantic University
Boca Raton, FL
08-2020

Associate of Arts - General Studies

Broward College
Pembroke Pines, FL
06-2016

Skills

  • Regulatory compliance
  • Quality assurance
  • Healthcare operations
  • SOP development
  • Process optimization
  • Project coordination
  • Process tracking
  • Confidential records management
  • Employee training
  • Cross-functional collaboration
  • Stakeholder communication
  • Microsoft Excel proficiency
  • Microsoft Office Suite expertise
  • Database management
  • Zoom & RingCentral

Personal Information

Title: Project Manager / Healthcare Operations Specialist / Project Coordinator / Compliance Coordinator 

Timeline

Reports Coordinator

West Physics
06.2021 - Current

Project Coordinator

Pace Analytical
06.2019 - 05.2021

Client Services Technician

Pace Analytical
05.2018 - 06.2019

Bachelor of Arts - Biology

Florida Atlantic University

Associate of Arts - General Studies

Broward College

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Redgie Decamp