Summary
Overview
Work History
Education
Skills
Timeline
Generic

R'reyana Henderson

Summary

Thank you for possibly considering me in this role. I am an attention to detail oriented worker with exceptional leadership, planning and multitasking abilities. I have an extraordinary work ethic and a controlled approach to managing high workloads in stressful environments. The diversification of my roles has exposed me to a multitude of opportunities for continuous improvement and introduced many transferrable skills that I always see myself bringing into my next position. I strive in effective team building environments making myself adept at building strong and meaningful relationships with my coworkers while, still, motivating each other to achieve success. I hope I have the privileged of working with you in the future!

Overview

5
5
years of professional experience

Work History

Server/ Trainer/ Bartender

Sidecar Social
01.2023 - Current
  • Demonstrated strong knowledge of food and beverage service standards while also training new team members on restaurant procedures, menu items, and performance strategies at a very high volume workplace.
  • Constantly worked to develop a comfortable work environment for new trainees to feel involved and supported.
  • Memorized over 100+ different menu items and high quality drink recipes in order to accurately cater to a guests' own preferences ensuring their ideal dining experience.
  • Instructed servers on proper techniques for taking orders, serving food and providing prompt customer service.
  • Enhanced customer experience by creating visually appealing and innovative cocktails.
  • Confidently established rapport with regular customers by remembering names, preferences, and engaging in friendly conversations.
  • Resolved customer complaints professionally and efficiently, maintaining a positive atmosphere within the establishment.

Server/ Trainer

7 Mile Cafe
01.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/ Trainer/Junior Bartender

First Watch
05.2021 - 11.2021
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • This is where I established my first experiences of working behind a bar.

Barista/ Trainer

Starbucks
04.2019 - 06.2021
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Executive Officer

Lone Star Company
04.2019 - 04.2020
  • Responsible for the day to day operations of the unit.
  • Handled administrative management, personnel issues and supply requirements for unit.
  • Established foundational processes for business operations.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.

Education

Bachelor of Science - Criminal Justice W/ Certification in Legal Studies

University of North Texas
Denton, TX
05.2024

High School Diploma -

Vista Ridge High School
Cedar Park
05.2020

Skills

  • Adaptability
  • Organization
  • Oral and Written Communication
  • Customer Service
  • Multitasking
  • Time Management
  • Leadership
  • Teamwork and Collaboration
  • Microsoft Word, Outlook, POS Systems, Excel, and Powerpoint
  • Certified Food Handler and TABC Seller

Timeline

Server/ Trainer/ Bartender

Sidecar Social
01.2023 - Current

Server/ Trainer

7 Mile Cafe
01.2022 - 01.2023

Server/ Trainer/Junior Bartender

First Watch
05.2021 - 11.2021

Barista/ Trainer

Starbucks
04.2019 - 06.2021

Executive Officer

Lone Star Company
04.2019 - 04.2020

Bachelor of Science - Criminal Justice W/ Certification in Legal Studies

University of North Texas

High School Diploma -

Vista Ridge High School
R'reyana Henderson