Robert Steptoe
Bay Shore,USA
Summary
Energetic, self-starter with excellent supervisory, clinical, administrative, teaching and management skills. Service-oriented Site Director driven to promote growth in case management by providing exceptional leadership and decision-making. Forward-thinking leader with excellent communication and planning abilities. Innovative clinician focused on youth. Ready to apply 20 years' experience in the Social Work field to a challenging new role with long-term potential.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Yes I Can HBCS
09.2025 - Current
- Provide services to children with Autism
- Assist with service plan goals
- Assist with socialization
Director of Case Management
AIDS Center for Queens County, ACQC
04.2010 - Current
- Supervise over 50 personnel and volunteers
- Formulate objectives, goals, and strategies for programs in accordance with overall objectives of ACQC
- Conduct ongoing evaluation process of needs and services provided to communities served
- Review and evaluate existing programs, services procedures, and/or policies to assure adherence to acceptable social work practices
- Supervise service to ACQC clients utilizing case work, group work, outreach, and other similar activities
- Develop, maintain, and use record of activities of office, including evaluations and recommendation for future planning
- Coordinate with other divisions/departments at ACQC (Mental Health, Prevention, Housing, Legal Services, etc.) to assure that all client service needs are met
- Supervise Health Home program, oversee other programs, such as Harm Reduction, Food & Nutrition, Community Pantry, and the Mental Health program.
Clinician
New Horizons Counseling Center
10.2024 - 09.2025
- Provide clinical services for adults, youth, and children with a focus on children 5-15 and their parents. Diagnoses include Autism, Operational Defiance, Depression, Anxiety, Schizophrenia, Post Traumatic Stress Disorder, Suicidal Ideation and Attention Deficit Hyperactivity Disorder.
- Develop treatment plans, psychosocial and comprehensive case notes.
- Utilize clinical tools such as Play Therapy, Cognitive Behavior Therapy, CBT, Dialectical Behavioral Therapy, DBT, Art therapy, Trauma Informed Timelines, Mindfulness, Motivational Interviewing and Grief Counseling.
- Provide tools and support to parents to effectively work with difficult behaviors of their children.
Adjunct Instructor
York College
01.2001 - 01.2014
- Developed curriculum and taught classes in Social Work Policy and Group Dynamics to students studying to be Social Workers
- Received recognition for teaching effectiveness.
HIV Care Network Coordinator
ACQC, Queens
05.2005 - 04.2010
- Increased network participation from 14 to 101 active agencies
- Provided staffing, leadership, and administrative support to Network to accomplish work plan goals and objectives
- Served as liaison between AIDS Institute/BCSS and Network by sharing information regarding programs and policies and communicated Network responses and concerns to AIDS Institute
- Identified local community needs and program preferences
- Reported and met with Executive Director of Lead Agency as well as BCSS staff on network work plan implementation
- Prepared quarterly reports, conducted outreach to organizations, organized and provided leadership to subcommittees
- Worked closely with chair and co-chair
- Worked with media and public officials to bring exposure to Network goals
- Hired and supervised program assistant.
Senior Case Manager
Grant Funded
03.2004 - 05.2005
- Coordinated and scheduling interviews on incoming and homebound clients
- Conduct pre-intake interviews
- Assign intake cases to grant funded and Cobra case managers
- Assist and identify client needs in order to provide services and/or referrals
- Provided advocacy and case management services to low intensive caseload
- Provided crisis intervention services, HIV/AIDS, and agency education to incoming clients to help them, their families and their significant others stabilize and minimize negative impact of their diagnosis
- Supervised and trained grant funded case managers
- Assisted in coordinating site events and programs
- Monitored, reviewed, and authorized Medicaid and reporting activity
- Reported to Site Director regarding performance and training needs of Case Management Department
- Provided quality assurance to evaluate all work is updated and completed
- Supervised and trained Peer Educators
- Provided training to clients and staff on risk reduction, stress management, benefits, and case management issues.
Recreation Specialist
Harm Reduction
07.2003 - 03.2004
- Responsible for coordination of in-house and community recreational activities for Harm Reduction Clients
- Facilitated groups in absence of Harm Reduction Specialist
- Conducted follow-up and provided individual counseling.
Case Manager Technician
COBRA
02.2003 - 07.2003
- Responsible for home and hospital visitation and individual follow-up
- Assisted Case Manager in all components of case management
- Documented work done on behalf of clients
- Developed and maintained appropriate relationships with clients and their families
- Provided administrative support for case management staff.
Community Follow-up Worker
AIDS Center of Queens County
NY
09.2002 - 02.2003
- Assisted COBRA Team with follow-up of clients, home visits and administrative support
- Documented verification of Medicaid approval.
Residential Case Manager
AHRC
10.2000 - 02.2003
- Was responsible for direct care and management of twelve developmentally disabled residents, in ICF residential facility
- Responsibilities include staff supervision and training; maintaining resident books and medical records; organizing community outings and recreational programs; administering medication including diabetic insulin shots; assisting with payroll and petty cash and scheduling appointments.
Service Coordinator
Synergia Inc
07.1997 - 10.2000
- Managed client population of forty with developmental disabilities
- Developed individual service plans and coordinated implementation of plan after determining required services
- Ensure follow-up of recommendations and coordination of individual service plan with agency service providers
- Conducted monthly face-to-face meetings with consumers
- Functioned as liaison with city agencies on consumers' behalf.
Education
Master of Social Work -
Adelphi University
Garden City, NYBA - Human Services
Metropolitan College of New York
New York, NYSkills
- Incident reporting
- Group Facilitation
- Leadership Development
- Client-Center Practice
- Trauma Informed Supervision
- CPR Skills
- Team Development
- Mission Statement Development
- Grant Writing
- Development Planning
- Hiring and Onboarding
- Site Measuring and Marking
Certification
SiFi, First Aid, A-map, SCIP-OMRDD (Approved Strategies for Crisis Intervention and Prevention), Service coordination/Case management, ISP training, Behavior Management, Medicaid
Timeline
Yes I Can HBCS
09.2025 - Current
Clinician
New Horizons Counseling Center
10.2024 - 09.2025
Director of Case Management
AIDS Center for Queens County, ACQC
04.2010 - Current
HIV Care Network Coordinator
ACQC, Queens
05.2005 - 04.2010
Senior Case Manager
Grant Funded
03.2004 - 05.2005
Recreation Specialist
Harm Reduction
07.2003 - 03.2004
Case Manager Technician
COBRA
02.2003 - 07.2003
Community Follow-up Worker
AIDS Center of Queens County
09.2002 - 02.2003
Adjunct Instructor
York College
01.2001 - 01.2014
Residential Case Manager
AHRC
10.2000 - 02.2003
Service Coordinator
Synergia Inc
07.1997 - 10.2000
BA - Human Services
Metropolitan College of New York
Master of Social Work -
Adelphi University