R. Steven Moore
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Moore General Contractors, LLC
Dallas, TX
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retention Account Manager
Brinks Home Security
Farmers Branch, TX
04.2021 - 11.2022
- Collaborated with sales teams to identify customers at risk of attrition and develop appropriate strategies to retain them.
- Researched competitive services, pricing models, and product offerings to remain competitive in the market.
- Utilized CRM software to track customer interactions, monitor trends, and measure success of retention programs.
- Responded promptly to client inquiries regarding account status, billing issues, product features.
- Engaged in regular communication with existing customers via phone calls, emails, or other methods as needed.
Service Delivery Consultant
Chime Solutions
Dallas, TX
06.2019 - 03.2021
- Interacted with customers to assess their needs and suggest solutions.
- Provided technical guidance and advice to clients on service delivery issues.
- Developed, maintained and updated service level agreements with customers.
- Assessed customer requirements and provided appropriate solutions to meet their needs.
- Resolved customer complaints related to service delivery in a timely manner.
Education
Associate of Arts - Psychology
Solano Community College
Fairfield, CASkills
- Product Knowledge
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Call Management
- Customer Service
Timeline
Customer Service Representative
Moore General Contractors, LLC
11.2022 - Current
Retention Account Manager
Brinks Home Security
04.2021 - 11.2022
Service Delivery Consultant
Chime Solutions
06.2019 - 03.2021
Associate of Arts - Psychology
Solano Community College
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