Debbie Duncan
Summary
Dynamic Front Office Manager at Dr. Michael Clary DDS, skilled in optimizing workflows and enhancing customer relations. Successfully improved guest satisfaction through efficient operations and personalized experiences, leading to increased repeat business. Proven ability to multitask effectively while maintaining professionalism and good judgment in high-pressure environments.
Overview
45
45
years of professional experience
Work History
Front Office Manager
Dr. Michael Clary DDS
06.2000 - 12.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved complaints professionally, maintaining positive relationships with customers.
- Effectively managed appointment inquiries over phone and email.
- Managed and organized check-in and check-out processes.
- Increased repeat business by personalizing customer experiences and recognizing loyalty.
- Oversaw daily operations of front desk, ensuring all customer interactions were handled with high professionalism.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Residential Property Manager
Testerman Management
03.1979 - 05.2000
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
Bachelor of Arts - Business
University of Tennessee
Knoxville, TN05-1983
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Guest relations
- Professional and courteous
- Good judgment
Timeline
Front Office Manager
Dr. Michael Clary DDS
06.2000 - 12.2023
Residential Property Manager
Testerman Management
03.1979 - 05.2000
Bachelor of Arts - Business
University of Tennessee
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