Summary
Overview
Work History
Education
Skills
Personalvalues
Personalworkexperienceanalysis
Personaleducationanalysis
References
Timeline
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R. Trent Hester

Sylvester,GA

Summary

Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Director of Residence Life, Orientation, and STEPS

ABRAHAM BALDWIN AGRICULTURAL COLLEGE
Tifton, GA
03.2021 - Current
  • Oversee all Study Abroad programs offered by ABAC, including travel, budget, insurance, marketing, etc.
  • Participated in state and national events, developing partnerships with industry to increase university profile.
  • Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
  • Developed curricula and recommended curricula revisions to improve student learning outcomes.
  • Serve as ABAC's USG Goes Global campus representative and aid interested faculty members in the application process.
  • Ensure institutional compliance with ABAC's Quality Enhancement Plan (QEP), focused on Student Engagement Programs (STEPS).
  • Work with local, state, and national employers to provide ABAC students with quality internship and career opportunities.
  • Plan and oversee the annual STEPS Symposium events that highlight institutional Mentored Research opportunities.
  • Developed and implemented effective engagement strategies to drive customer loyalty.
  • Managed multiple complex projects with competing timelines, budgets and resources.
  • Created a comprehensive framework for customer success initiatives.
  • Conducted research to identify customer needs, preferences, and trends.
  • Organized focus groups to collect feedback from customers on new products or services.
  • Analyzed data to determine the effectiveness of engagement campaigns.
  • Built relationships with key stakeholders across all departments within the organization.
  • Collaborated with marketing teams to design promotional campaigns and materials that resonated with target audiences.
  • Designed surveys and questionnaires to capture insights into customer behavior patterns.
  • Identified opportunities for improvement in existing processes related to customer engagement activities.
  • Developed strong communication plans for engaging customers through various channels such as email, social media, and mailing campaigns.
  • Provided guidance and support for customer service teams in responding to inquiries efficiently.
  • Led cross-functional teams in developing innovative solutions for improving customer experience.
  • Facilitated brainstorming sessions with internal stakeholders regarding new ideas for engaging customers.
  • Researched best practices in the field of customer engagement and applied them accordingly.
  • Coached team members on how to develop meaningful connections with customers.
  • Generated reports highlighting key metrics related to customer satisfaction levels.
  • Created presentations outlining strategic plans for driving higher levels of engagement among customers.
  • Worked alongside business leadership to assess trends and operational needs and create strategic roadmaps.
  • Engaged external subject matter experts to drive analysis and troubleshooting of critical process related deviations and process improvements.
  • Provided input into team practices and areas in need of improvement.
  • Consulted with students, faculty, and staff to gather and define requirements.
  • Assisted with new products from concept through implementation.
  • Helped finalize negotiations and close sales deals regarding outsourced projects and technical applications.
  • Developed and implemented residence hall policies, procedures, and regulations.
  • Provided support for student development activities in the residence halls.
  • Coordinated on-campus programming initiatives for students living in the residence halls.
  • Collaborated with University departments to coordinate services for residents.
  • Monitored budget and expenditures related to residential life programs.
  • Developed strategies to promote an inclusive environment that fosters diversity and respect among all members of the campus community.

Assistant Director of Residence Life

Abraham Baldwin Agricultural College
05.2019 - 03.2022
  • Adjudicate housing student conduct cases
  • Manage the marketing plan for ABAC Housing
  • Plan, develop, and implement all Community Assistant Training
  • Oversee three Overnight Desk Clerk positions
  • Supervise three, full time Residence Life Coordinators
  • Serve as the first approval for all departmental billing
  • Plan and execute the residential component for all orientation events
  • Maintain all reporting documentations for the P3 Portfolio
  • Complete the tri-annual Rent Roll in coordination with Student Accounts and the Vice President for Finance and Operations
  • Work collaboratively with the Office of Academic Support to create and implement academic intervention initiatives to boost student success and retention
  • Maintain accurate reports for Clery Act documentation
  • Serve in departmental on-call rotation
  • Approve/Deny all housing residency exemption requests.

Residence Life Coordinator

Abraham Baldwin Agricultural College
06.2016 - 05.2019
  • Oversaw 19 assigned Community Assistant staff
  • Oversaw the day-to-day activities of ABAC Lakeside
  • Served as a community advisor for a 489 student, all freshmen residence hall
  • Adjudicated roommate mediations in cases that rise above the Community Assistant level
  • Approved the Lakeside Community Assistant educational programming efforts
  • Created and implemented the yearly Housing marketing plan
  • Traveled with the ABAC Enrollment Management team to assist with recruitment fairs within a fifty mile radius of the ABAC Tifton campus.

Education

MPA in Public Administration: Public Sector Management -

Valdosta State University
05.2018

EdD in Higher Education: Leadership and Development -

UNIVERSITY OF NORTH GEORGIA

BS in Writing and Communications -

Abraham Baldwin Agricultural College
Tifton, GA
05.2016

AS in General Studies -

Abraham Baldwin Agricultural College
Tifton, GA
05.2014

Skills

  • Crisis Management
  • Innovation and Creativity
  • Facilities Management
  • Student Engagement
  • Policy Enforcement
  • Decision-Making
  • Budget Control
  • Project Management

Personalvalues

Faith, Family, Fun, Productivity, Purpose, I strive to follow my faith in all that I do., I strive to lead my family and will conduct both my personal and professional lives in a way that provides my family with our desired lifestyle., 'I want to work to live, not live to work.' I greatly value fun and excitement in my life! I want to wake up each morning excited about the work that I'm doing and know that each day has the potential to be filled with something new and positive., I am greatly motivated by progress. I want to know that what I am doing is making a difference in the lives of others and I value productivity in both myself and in those with whom I work., I want to know that what I am doing is making a difference. I feel that my true purpose is to help others-making this happen each day gives me an incredible sense of accomplishment and belonging.

Personalworkexperienceanalysis

I began my career at ABAC working as a Community Assistant within the Office of Residence Life. Within this student-staff position, I developed a love for Higher Education and chose this avenue as my career path. During my professional career, I have actively sought out positions that would give me a large pool of experiences. I have adjudicated high-profile student conduct cases, balanced a multi-million dollar portfolio, ensured compliance with federal mandates, hosted events for 1,000+ people, and much more. My professional experiences have given me the opportunity to become a well-rounded employee who is prepared to take on any challenge with which I may be faced.

Personaleducationanalysis

Education has proven itself pivotal in the development of my character. With the skills, techniques, and philosophies that I have learned throughout each program of study, I feel confident about taking another step forward in my professional career. With a burgeoning proficiency in marketing, crisis management, budget administration, staff development, event planning, and more, I feel a calm preparedness about taking this next step forward.

References

References available upon request.

Timeline

Director of Residence Life, Orientation, and STEPS

ABRAHAM BALDWIN AGRICULTURAL COLLEGE
03.2021 - Current

Assistant Director of Residence Life

Abraham Baldwin Agricultural College
05.2019 - 03.2022

Residence Life Coordinator

Abraham Baldwin Agricultural College
06.2016 - 05.2019

MPA in Public Administration: Public Sector Management -

Valdosta State University

EdD in Higher Education: Leadership and Development -

UNIVERSITY OF NORTH GEORGIA

BS in Writing and Communications -

Abraham Baldwin Agricultural College

AS in General Studies -

Abraham Baldwin Agricultural College
R. Trent Hester