RUAN DA SILVA
Newark,NJ
Summary
Results-driven professional with extensive experience in logistics, delivery operations, and customer service. Skilled in ensuring timely and accurate service, maintaining safety standards, and managing inventory effectively. I excel in problem-solving, building strong client relationships, and working efficiently in fast-paced environments. Fluent in Portuguese and English, with intermediate Spanish, I thrive in multicultural settings and contribute to team success through clear communication and adaptability.
Overview
16
16
years of professional experience
Work History
Driver
Ferguson
Teterboro, NJ
08.2022 - 04.2025
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored loading and unloading of cargo on vehicles.
- Inspected containers for proper loading, sealing and labeling.
- Inspected cargo for damage before loading or unloading.
- Assisted warehouse personnel in loading trucks when needed.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Delivery Driver
Amazon
Carteret, NJ
09.2019 - 01.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Verified order details at distribution center and customer locations to prevent errors.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Service Desk Analyst
HCL Technologies company
Morristown, NJ
11.2018 - 09.2019
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
- Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Package Handler
United Parcel Service UPS
Newark, NJ
10.2017 - 10.2018
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Assisted in loading delivery trucks with prepared packages.
- Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
Seller/Customer Service
Oi Telecommunications
Volta Redonda, Brazil
03.2011 - 07.2014
- Sales mobile phones, Landline, telephone services, tv services
- Developed strong partnerships with contacts in assigned region
- Customer service to help and repair with contracted services for cell phone and TV
- Ensured quality of service at all times
- Customer service to teach the handling of the service purchased
- To Accomplish sales when performing customer service Anticipated and resolved customer issues and questions
Seller/Customer Service
Claro Brazil
Volta Redonda, Brazil
10.2009 - 02.2011
- Sales mobile phones, telephone services, tv services
- Utilize customer service and sales techniques to effectively address customer needs
- Customer service to teach the handling of the service purchased
- Ensured quality of service at all times
- Anticipated and resolved customer issues and questions
Education
High School Diploma -
Paulo Freire
Brazil12.2009
Skills
- MS Windows/Office, EDITE
- Time and people management
- Front line customer service
- Relationship building
- Fluent Portuguese
- Fluent English
- Intermediate Spanish
- Quality assurance
- Sales
- Support
- Vehicle operations
- Road safety knowledge
- Airport rules
- Organization
Timeline
Driver
Ferguson
08.2022 - 04.2025
Delivery Driver
Amazon
09.2019 - 01.2022
Service Desk Analyst
HCL Technologies company
11.2018 - 09.2019
Package Handler
United Parcel Service UPS
10.2017 - 10.2018
Seller/Customer Service
Oi Telecommunications
03.2011 - 07.2014
Seller/Customer Service
Claro Brazil
10.2009 - 02.2011
High School Diploma -
Paulo Freire
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