Ruan Esterhuysen
Operations Manager
Blaine,WA
Summary
Skilled Branch Operations Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Wells Fargo Bank
Ferndale, WA
05.2019 - Current
- Trained employees on proper procedures and strategies to improve productivity and maintain compliance.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, audits, and employees.
Small Business Banker
Wells Fargo Bank
Bellingham, WA
10.2018 - 05.2019
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported Senior Business Specialist with special projects and additional job duties.
- Increased new bank relationships within local community through execution of quarterly promotions.
Personal Banker
Wells Fargo Bank
Bellingham, WA
04.2014 - 09.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Solved customer challenges by offering relevant products and services.
Teller
Wells Fargo Bank
Lake Stevens, WA
10.2013 - 03.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT03.2019
Associate of Science - Business Administration And Management
Bellevue College
Bellevue, WA06.2014
Skills
- Relationship Building
- Customer Service
- Problem Anticipation and Resolution
- Proactive and Focused
- In-Depth Research
- Goal Setting
Accomplishments
- Received the top 1.9% of employees “Golden Spoke Award” in 2019 for exemplary performance and recognition.
- Achieved 100% successful branch audits through effective compliance measures and through familiarity with resources.
- Successfully coached and mentored several team members to earn promotions within the company.
Timeline
Branch Operations Manager
Wells Fargo Bank
05.2019 - Current
Small Business Banker
Wells Fargo Bank
10.2018 - 05.2019
Personal Banker
Wells Fargo Bank
04.2014 - 09.2018
Teller
Wells Fargo Bank
10.2013 - 03.2014
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Science - Business Administration And Management
Bellevue College