Ruanda Diaz
West Bend,WI
Summary
Detail-oriented Bilingual Professional skilled in enhancing office efficiency and fostering strong customer relationships. Excels in multitasking and promptly addressing inquiries, ensuring seamless support for team operations while delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Part-Time Salesperson
AR Enterprises LLC
Wauwatosa, USA
10.2016 - Current
- Developed key customer relationships to increase sales.
- Greeted and helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
Social media and Content Manager
The Beacon
Mequon, USA
01.2023 - 05.2024
- Developed and executed social media plans across platforms such as Facebook and Instagram.
- Created engaging content including graphics and videos that aligned with the social media plan.
- Maintained a consistent posting schedule across platforms.
DE&I Intern | Human Resources Department
Versiti Blood Center of Wisconsin
Milwaukee, USA
06.2023 - 08.2023
- Worked with a team and created/executed a survey to gain insight on employee experience within the organization.
- Supported various program activities, assisting with administrative tasks.
- Attended and participated in meetings and brainstorming sessions with team members.
Sales Associate
Kate Spade New York
Wauwatosa, USA
10.2019 - 05.2020
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Marketing Intern
Museum of Wisconsin Art
West Bend, USA
06.2019 - 07.2019
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Managed on-site logistics during events, such as registration set-up and breakdown.
- Collaborated with team members to ensure efficient workflow and customer satisfaction.
Education
Bachelor of Arts - Mass Communication And Business Communication
Concordia University
Mequon, WI05-2024
Associate of Applied Science - Marketing
Moraine Park Technical College
West Bend, WI05-2020
Skills
- Customer engagement
- Bilingual - English and Spanish
- Multitasking and prioritization
- Problem solving
Timeline
DE&I Intern | Human Resources Department
Versiti Blood Center of Wisconsin
06.2023 - 08.2023
Social media and Content Manager
The Beacon
01.2023 - 05.2024
Sales Associate
Kate Spade New York
10.2019 - 05.2020
Marketing Intern
Museum of Wisconsin Art
06.2019 - 07.2019
Part-Time Salesperson
AR Enterprises LLC
10.2016 - Current
Bachelor of Arts - Mass Communication And Business Communication
Concordia University
Associate of Applied Science - Marketing
Moraine Park Technical College